Each operations group at Fidelity is responsible for providing customers with a seamless experience by developing and implementing superior processes and procedures.

Your responsibilities may include any of the following areas:

• Act as a liaison between business units
• Leverage available resources to meet daily service targets, improve customer satisfaction, support projects in alignment with company direction
• Ensure that the operational services provided to clients meet their needs, meet internal and external service level agreements, and are delivered in a quality manner
• Consult to individual and corporate customers.

Qualifications desired:

• Strong problem solving, analytical and project management skills
• Sound decision-making ability and risk management skills
• Able to manage multiple tasks and projects simultaneously in a fast paced environment
• Effective organizational, time management, facilitation and prioritization skills
• Excellent interpersonal skills and a customer service approach to problem solving
• Demonstrate and practice excellent written and oral communication skills

Positions related to Operations include:

• Production and Processing
• Custody Operations
• Trade Processing
• Supply Chain Management
• Mutual Fund Accounting
• Money Movement
• Client Services

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