Customer Service

CALLING ALL
“PEOPLE PEOPLE.”
WE’RE HIRING.

Where can you combine your passion for helping others with a flexible and supportive career? At Fidelity’s Regional Centers.

Fidelity Customer Service Representative, wearing headset and smiling

Search for Jobs

FIDELITY REGIONAL CENTERS

Find opportunity from coast to coast, with flexible and supportive roles as a Customer Relationship Advocate in one of our Regional Centers.

AMERICAN FORK, UT

COVINGTON, KY

GREENWOOD VILLAGE, CO

JACKSONVILLE, FL

MERRIMACK, NH

Salt Lake City, UT

WESTLAKE, TX

Customer Relationship Advocate smiling

Customer Relationship Advocate

Market news, quotes, retirement info, and everyday account questions – our customer experiences are powered by your experience. So we empower you with paid training, obtaining Series 7 & 63 licenses, and a workplace where you can thrive as you grow your career.

EXPLORE JOBS
Customer Relationship Advocate smiling

Financial Associate

You might not be an expert on financial services, but that doesn’t mean you can’t thrive at Fidelity. Build and grow your skills, make an impact for real people, and enjoy benefits that make an impact on your life. There’s a place for you at Fidelity.

EXPLORE JOBS

INTERESTED?
LET’S GO INSIDE
A CALL.

See firsthand what it’s like to support Fidelity customers as you make an impact for them every day.

DEVELOPING A CAREER
THAT’S ALL YOUR OWN.

To say we’re goal-oriented is an understatement. We actively empower managers and employees to always work toward the next skill, the next challenge, and the next step in their career.

2 men working at a laptop

Step 1: Training

Watch > Say > Try > Refine > Prove

A team as dedicated to your success as you are helps to motivate and support you – evaluating your progress and providing strategies to improve, with opportunities to practice new skills.

Men smiling at his computer monitor while wearing an audio headset

Step 2: Development

Do > Reinforce

Training staff, managers, and business leaders provide support and personalized feedback and mentoring to help you cement your skills and create meaningful impact for our customers.

Woman smiling and sitting at a desk in an office

Step 3: Proficiency

Master > Maintain > Enhance

Being confident that you know the how, the what, and the why of any given customer interaction is great. Knowing you have the support to change and evolve along with our customers is even better.

TRAINING &
RESOURCES

We actively invest in our people to deepen their knowledge, explore new parts of our business, and develop a career that works for them. Find virtual or in-person resources, mentoring, global rotation programs, licensing, and more.

CAREER DEVELOPMENT. SUPPORTING
EMPLOYEES WITH MEANINGFUL RESOURCES.

2 women working at a computer

Formal Training

We use everything from call scenarios, to learning games and videos to create the financial services foundation you need to succeed.

Learning Resources

Hands-on practice, online training, peer guides, on-the-job coaching, and much more. Resources constantly evolve with your workplace needs.

Man smiling while wearing a headset

Ongoing Support

Career growth is an ongoing process, so we provide support at every turn to ensure you can progress, learn new skills, and succeed in new roles.

2 women at a both and working at a laptop

Coaching & Mentoring

You’re not the only one thinking about your career. Managers and team leaders help you discover opportunities and prepare for new roles.

GO BEHIND THE
CERTIFICATION CURTAIN.

Man smiling

Try your hand at the FINRA Securities Industry Essentials (SIE) practice exam to see what it takes to get certified.

The Practice Test

WE’RE AN EXPERIENCED
FINANCIAL SERVICES COMPANY.
POWERED BY YOUR EXPERIENCE.

If you’re looking to grow your career and you have a Series 7 or 63 license, there are opportunities waiting for you at Fidelity.

EXPLORE LICENSED ROLES