Customer Service

HELPING OTHERS
IS YOUR CALLING,
AND WE’RE HIRING.

Combine your passion for helping others with a flexible and supportive career at Fidelity’s Regional Centers.

Immediate openings. Apply today

Fidelity Customer Service Representative, wearing headset and smiling

Search for Jobs

FIDELITY REGIONAL CENTERS

From coast to coast, you can find flexibility and opportunity as a Customer Relationship Advocate.

AMERICAN FORK, UT

COVINGTON, KY

GREENWOOD VILLAGE, CO

JACKSONVILLE, FL

MERRIMACK, NH

Salt Lake City, UT

WESTLAKE, TX

Customer Relationship Advocate smiling

Customer Relationship Advocate

Market news, quotes, retirement info, and everyday account questions all impact our customer experiences. So we empower you with paid training, Series 7 licensing, and a workplace where you can thrive as you grow your career.

EXPLORE JOBS
Customer Relationship Advocate smiling

Financial Associate

You might not be an expert on financial services, but that doesn’t mean you can’t thrive at Fidelity. Make an impact for our customers while you build a career and find benefits that make an impact on your life.

EXPLORE JOBS

INTERESTED?
LET’S GO INSIDE
A CALL.

See firsthand what it’s like to support Fidelity customers. You can make an impact for people every day.

GO BEHIND THE
CERTIFICATION CURTAIN.

Man smiling

Try the FINRA Securities Industry Essentials (SIE) practice exam and see what it takes to get certified.

The Practice Test

DEVELOPING A CAREER
THAT’S ALL YOUR OWN.

To say we’re goal-oriented is an understatement. We actively empower managers and employees to look ahead because we know the impact an opportunity can have on your career.

2 men working at a laptop

Step 1: Training

Watch > Say > Try > Refine > Prove

Find a team as dedicated to your success as you are! In other words, we’re here to help motivate and support you in every way. We provide evaluation and strategies to improve, along with opportunities to practice new skills.

Men smiling at his computer monitor while wearing an audio headset

Step 2: Development

Do > Reinforce

Training staff, managers, and business leaders provide support and personalized feedback. Above all, your mentors will help you cement your skills and create a meaningful impact for our customers.

Woman smiling and sitting at a desk in an office

Step 3: Proficiency

Master > Maintain > Enhance

Being confident that you know the how, the what, and the why of any given customer interaction is great. Knowing you have the support to change and evolve along with our customers is even better.

TRAINING &
RESOURCES

We actively invest in our people to help develop a career that works for them. Find virtual or in-person resources, mentoring, global rotation programs, licensing, and more.

CAREER DEVELOPMENT. SUPPORTING
EMPLOYEES WITH MEANINGFUL RESOURCES.

2 women working at a computer

Formal Training

We use everything from call scenarios to learning games and videos to create the foundation of the financial skills you need to succeed.

Learning Resources

Find hands-on practice, online training, peer guides, on-the-job coaching, and much more. Our resources constantly evolve with your workplace needs.

Man smiling while wearing a headset

Ongoing Support

Career growth is an ongoing process, so we provide support at every turn to ensure you can progress, learn new skills, and succeed in new roles.

2 women at a both and working at a laptop

Coaching & Mentoring

You’re not the only one thinking about your career. Managers and team leaders help you discover opportunities and prepare for new roles.

WE’RE AN EXPERIENCED
FINANCIAL SERVICES COMPANY.
POWERED BY YOUR EXPERIENCE.

If you’re looking to grow your career and you have a Series 7 license, opportunities are waiting for you at Fidelity.

EXPLORE LICENSED ROLES