Job Description:
The Associate Desktop Experience team is looking for a Principal Software Engineer/Tech Lead that will work within a team based agile model to deliver features and functionality for a large group of associates to help and support our customers. We are a team that is passionate about delivering functionality that empowers WI Contact Centre associates to deliver better experiences for our customers.
Crafting a Best-in- Class associate experience is a top priority for Workplace Investing. Our goal within the Services Associate Experiences Product Area is to build an overall experience & platform that delights our customers and associates, anticipates their needs, and meets our ever growing need to scale our product. This role will lead the technical direction for a dedicated team while partnering closely with the Directors of Software Engineering and Architecture leadership. A key part of this role is to co-ordinate with five or more multi-functional teams to deliver platform-level capabilities. The work involved is embedded in a microservices-based ecosystem that demands teamwork across applications and teams.
The Expertise you have
- A bachelor’s or postgraduate degree in a technology-related field.
- Over 8 years of hands-on development experience.
- Consistent track record of leading teams in delivering full-stack technology solutions.
- Strong passion for crafting and optimizing outstanding end-user experiences.
- Deep expertise in building front-end applications and mid-tier services.
- Skilled in translating complex technical concepts for non-technical stakeholders, including product owners and partners.
- Collaborative teammate with experience in developing, deploying, and supporting key applications and features.
- Extensive background in breaking down sophisticated business challenges into innovative, efficient, and scalable solutions.
The Skills You Bring
Technical Skills
- Relevant knowledge of modern application architecture patterns and emerging technologies
- Detailed experience with modern SPA JavaScript frameworks (Angular, Vue, React JS), preference for Angular
- Extensive experience in Java / Spring boot / Spring Core / Web Services (REST) / Kubernetes orchestration / GraphQL
- General experience of Api management using Swagger and OpenAPI with knowledge in Integration Technology Java Camel
- Client-side language, library, and framework proficiency: Angular, JavaScript/TypeScript, Node, NPM, HTML, CSS/SASS, RxJS, Jasmine/Karma/Storybook/Playwright
- Appreciation for and alignment to standard methodologies regarding object-oriented design, coding standards, RESTful service consumption and integration, common design patterns, secure application development, and test coverage
- Application build, deploy using Continuous Integration/ Deployment (CI/CD) tools – Jenkins Core, Maven and maintenance of pipelines.
- Expert understanding of docker, cloud-computing / cloud services platforms. With AWS being favourable.
Leadership & Team Management
- Team Leadership: Skilled in leading, motivating, and mentoring team members to consistently meet or exceed performance expectations.
- Collaboration: Experienced in liaising with Interop partners and working closely with the Harmony Enterprise Platform team to engage with peers across business units. (Desirable)
- Technical Communication: Proficient in communicating complex technical concepts in a clear and accessible manner to non-technical audiences.
- Engineering Excellence: Committed to upholding and surpassing engineering standards, with a consistent record of driving efficiency and implementing best practices.
- Time Management: Strong ability to prioritize tasks, delegate responsibilities, and handle time optimally to meet deadlines.
- Ownership & Accountability: Takes full ownership of key responsibilities throughout the software development lifecycle, ensuring timely and high-quality delivery.
- Agile Teamwork: Works closely with squad leaders, QA engineers, scrum masters, and architects to achieve quarterly business goals and deliver impactful solutions.
Category:
Information TechnologyCompany overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.
If you would like to request an accommodation, please contact us at:
Apply
Join us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to [email protected], or by calling 800-835-5099, prompt 2, option 3.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
Benefits that adapt to everything life sends your way
401(k) with company match
Medical, dental, vision and prescription drug coverage
16-week maternity leave & 12-week parental leave
Student loan assistance
Fidelity is invested in you
Committed to Professional Development
At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.
We offer a wide range of options for professional development including online, in-person, and mentor driven solutions. Special interest and networking groups are also part of our culture of empowerment, personal and professional enrichment, diversity and inclusion, and knowledge sharing.
Continuing Education & Training
- Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
- Video-based training for technology, leadership, management & more.
- Ongoing skills development and coaching opportunities.
- Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
- A range of talent development programs to support career mobility.
Mentoring
- Utilize the skills of experienced leaders to enrich your career.
- Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
- An open atmosphere of knowledge sharing and collaboration.
- Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.
Our Commitment to Diversity and Inclusion
"Fidelity believes in, and is committed to, fair and equitable treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson | Chairman and CEO Fidelity Investments
At Fidelity, we are committed to building an enduring culture of inclusion and belonging that will attract, develop and retain a diverse workforce.
Fidelity’s ten affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences.
These Employee Resource Groups and Special Interest Groups are models of inclusion for Fidelity. They’re also a powerful form of engagement and development and can provide a pathway to visible leadership roles. Our affinity groups make a large contribution on the business, helping to ensure our products and services are delivered in a welcoming and equitable environment.
- Over 22K employees participate in an affinity group.
- Over 1,400 affinity group members volunteered for Fidelity Cares in 2020.
- 74% increase in affinity group memberships over the last three years.
Giving Back to Our Communities
Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.
Fidelity Cares
- Provides associates with opportunities to actively volunteer and share their talents.
- Hosts numerous company-wide volunteer events (in-person and virtual).
- Partners with nonprofit organizations to support our local communities.
- More than 12,000 associates donate time annually – from interns to SVPs.
- Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.
Fidelity Charitable®
- Created to make it easy for people to support charitable organizations they care about.
- Helped deliver $7.3 billion in donor-recommended grants to charity in 2019.
- Supported more than 300,000 unique charities around the world.
- Since its inception, more than $42 billion has been given to public charities.
Tech jobs at Fidelity Ireland
Explore, visualise, and develop solutions that make an impact for millions of customers and their financial futures.