Job Description:
Job Title: Vice President – Fraud Analytics and Operations
The Purpose of Your Role:
Fidelity’s Fraud Risk and Control (FRC) organization is seeking a hands-on leader to head our Fraud Analytics function. Fraud Risk and Control, within Enterprise Cyber Security, is responsible for preventing, detecting, and responding to fraud incidents across the entire Fidelity enterprise. This role requires a strong blend of technical expertise, business acumen, and leadership to develop fraud loss and performance reporting that will drive risk mitigation, optimize decision strategies, and support cross-functional product and engineering initiatives.
The Team:
Fraud Analytics is part of Fraud Risk & Control and plays a critical role in the protection of Fidelity assets from account takeover, account owner fraud and Identity theft. Fraud Analytics team are working together with Cyber Fraud Fusion Center and Investigation Teams as well as business partners across Enterprise.
The Value You Deliver:
- In this role, your focus will be on building fraud reporting capabilities to define and monitor key risk indicators related to loss reduction, control efficacy, detection strategy and fraud operational efficiency. You will manage team and global leadership stakeholders.
- Build and lead the fraud reporting, develop KPI and strategy function including Identify fraud trends/patterns and detection efficacy.
- Build Capability of predictive models and forecasting tools for fraud loss, customer service demand, and fraud detection.
- Leverage analytics to identify enhancement opportunities and more granular insights that can be acted upon, while ensuring adherence to Fraud Policy.
- Partner with product, engineering, and finance teams to drive data-driven decision-making and cross-functional initiatives.
- Present insights and strategic recommendations to C-level executives.
- Design and implement risk strategies for new product launches, ensuring minimal surprises and regulatory compliance.
- Oversee the creation of self-service analytics tools and dashboards to empower business users and reduce manual reporting efforts.
- Prioritize and provide a clear line of sight to the most critical work to partners and team members.
- Develop and ensure the Fraud Risk Management framework is effectively embedded and a sound fraud risk awareness culture.
- Act quickly and decisively when any risk and control weakness becomes apparent during investigations and ensure these are addressed within an appropriate timeframe and escalated to the relevant stakeholders.
- Provide directions, guidance and responsible to ensure optimal productivity and performance of the team.
Required Skills:
- Strong technical skills in SQL, Python, AWS, A/B testing, and predictive modeling.
- Experience working with cross-functional teams including product, engineering, and finance.
- Excellent communication and stakeholder management skills, with experience presenting to senior leadership.
- Familiarity with regulatory compliance and risk governance frameworks.
The Expertise We’re Looking for:
- 15+ years of experience in data science, analytics, and risk management.
- 10+ years in leadership roles.
- Proven success in building and scaling teams
- Deep expertise in risk and fraud strategy, personalization, payment optimization, and forecasting.
- Experience with fraud loss forecasting models, fraud detection tools, and customer engagement analytics.
How Your Work Impacts the Organization:
Fidelity is rated as one of the most trusted brands in the US Financial industry and “Enterprise Cyber Security (ECS)” is one of the key contributors. Protecting customer’s assets is amongst the top priorities of Fidelity and ECS is entrusted with engaging into initiatives to protect Fidelity’s information against diverse cyber threats. It’s a dynamic organization with highly experienced and competent team with organization & operations aligned with NIST Cyber Security Framework. Team is focused on managing both classical as well evolving risk areas through an optimal combination of People, Process and Technology. Its operations span across the globe to have 24*7 protections to Fidelity’s assets.
Location: Chennai
Shift timings: Mostly Business as Usual, few times you will work during weekend and off Business hours for escalation.
Certifications:
Category:
Information TechnologyCompany overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.
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Join us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to [email protected], or by calling 800-835-5099, prompt 2, option 3.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
Benefits that adapt to everything life sends your way
Medical, accident, and life insurance
National Pension System with employer contribution
Family health services
Childcare allowance
Fidelity is invested in you
Committed to Professional Development
At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.
We offer a wide range of options for professional development including online, in-person, and mentor driven solutions. Special interest and networking groups are also part of our culture of empowerment, personal and professional enrichment, diversity and inclusion, and knowledge sharing.
Continuing Education & Training
- Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
- Video-based training for technology, leadership, management & more.
- Ongoing skills development and coaching opportunities.
- Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
- A range of talent development programs to support career mobility.
Mentoring
- Utilize the skills of experienced leaders to enrich your career.
- Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
- An open atmosphere of knowledge sharing and collaboration.
- Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.
Our Commitment to Diversity and Inclusion
"Fidelity believes in, and is committed to, fair and equitable treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson | Chairman and CEO Fidelity Investments
At Fidelity, we are committed to building an enduring culture of inclusion and belonging that will attract, develop and retain a diverse workforce.
Fidelity’s ten affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences.
These Employee Resource Groups and Special Interest Groups are models of inclusion for Fidelity. They’re also a powerful form of engagement and development and can provide a pathway to visible leadership roles. Our affinity groups make a large contribution on the business, helping to ensure our products and services are delivered in a welcoming and equitable environment.
- Over 22K employees participate in an affinity group.
- Over 1,400 affinity group members volunteered for Fidelity Cares in 2020.
- 74% increase in affinity group memberships over the last three years.
Giving Back to Our Communities
Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.
Fidelity Cares
- Provides associates with opportunities to actively volunteer and share their talents.
- Hosts numerous company-wide volunteer events (in-person and virtual).
- Partners with nonprofit organizations to support our local communities.
- More than 12,000 associates donate time annually – from interns to SVPs.
- Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.
Fidelity Charitable®
- Created to make it easy for people to support charitable organizations they care about.
- Helped deliver $7.3 billion in donor-recommended grants to charity in 2019.
- Supported more than 300,000 unique charities around the world.
- Since its inception, more than $42 billion has been given to public charities.
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