Job Description:
Job Title : Lead Business Analyst
The Value you Deliver
Fidelity Health Operations Projects and New Services group supports our business partners in the US in servicing corporate / institutional customers in health benefits administration. This involves onboarding new customers onto the Fidelity platform, migrating clients from legacy to new platform and supporting their on-going record-keeping needs which involves annual enrollment, corporate actions, enhancements and fixes. This is done through a series of processes, both technical and non-technical, that help a customer to use our products and services. Multiple agile teams are responsible for different aspects of the projects delivered under the program. This is a global and highly integrated and complex environment.
The Purpose of this role
The FHO Lead Business Analyst will be responsible for planning, coordinating, leading all aspects of testing across FHO Projects and Implementations team and ensure that the final product meets the required standard of quality. You will collaborate with configuration experts, Business analysts and other stakeholders to identify testing requirements and ensure timely and efficient execution.
The lead in this space must possess a strong ability to multi-task while guiding and directing testing efforts. The candidate must possess a strong QA background with a knowledge of the testing life cycle and various aspects of QA, preferably in Health & Welfare or Healthcare industries.
The Expertise and Skills that are Key to This Role:
The ideal candidate will possess:
5-8 years of experience in QA with minimum 2 years in lead or senior role
Experience in test management tools (e.g.: Jira), automation tools (e.g.: selenium, cypress) and bug tracking systems
Strong understanding of SDLC, Agile methodologies, Software Testing Principles and best practices
Relevant Training and/or certifications such as ISTQB can demonstrate your experience in software testing is preferable.
Strong written and verbal communication
Strong analytical and problem-solving skills
Strong Leadership and Facilitation Skills
Ability to identify, analyze and solve complex technical problems related to testing and quality assurance.
An eye for detail with a strong testing mindset
The following functions are the responsibility of the FHO Lead Business Analyst:
Requirement analysis, Test design, test case set-up, data mining, and data mocking for multiple clients.
Participate and contribute to quality in all phases of SDLC
Ensuring that the testing process adheres to quality standards and best practices.
Defect Management - Tracking and managing defects including performing root cause analysis with teams and driving quality improvements.
Develop traceability from requirements to defects.
Generating test reports and metrics to provide insights to the quality of the project
Identifying areas of process improvement and implementing changes to enhance testing efficiency and effectiveness.
Ensure all agile teams that you are part of are executing to plan and following best practices and standards.
Support the team in issue/defect resolution, investigation & escalation, as necessary.
Support test execution on need basis
Review deliverables/activities as identified in the test plans for accuracy, consistency, completeness, and compliance.
Ensure adequate test coverage for every release.
Participate and add value in all agile ceremonies.
Contribute to both manual and automated testing effort, including strategically incorporating automated testing into the SDLC.
Assess features to identify testing technical challenges, priorities, and risks.
Represent the team as Subject Matter Expert
Required Qualifications:
Bachelors'/master's degree in computer science or related Engineering field or minimum 5 years of relevant technical experience
4-5 years of software testing experience within a software development environment
Relevant Training and/or certifications such as ISTQB can demonstrate your experience in software testing is preferable.
Experience with Agile software development lifecycle
Preferred Qualifications
Experience with collaborative leadership of small teams
Effective at creating and refactoring existing automated test code
ASTQB certification
Capable crafting relational database scripts (SQL or equivalent)
Experience utilizing Agile development tools for project management and bug tracking (ex. Azure,DevOps, Jira, or Rally)
Background with healthcare industry and associated technologies
Experienced with industry standard processes for test design and test management.
Experience with automated UI testing technologies (Selenium, Appium, Cucumber, etc.)
Knowledge of the HW domain and the FHB platform will be considered an added advantage
How Your Work Impacts the Organization
The FHO Lead Business Analyst will be responsible for planning, coordinating, leading all aspects of testing across FHO Projects and Implementations team and ensure that the final product meets the required standard of quality. You will collaborate with configuration experts, Business analysts and other stakeholders to identify testing requirements and ensure timely and efficient execution.
Accommodation Language
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following:
For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2.
For roles based in Germany: Contact accomodationsgermany@fmr.com
For roles based in Ireland: Contact accomodationsireland@fmr.com
Fidelity Privacy policy
Location: Bangalore - EGL
Shift timings: 1:00 pm - 10:00pm
Salary Grade: 5
Certifications:
Category:
Business AnalysisCompany overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.
If you would like to request an accommodation, please contact us at:
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Join us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
Benefits that adapt to everything life sends your way
Medical, accident, and life insurance
National Pension System with employer contribution
Family health services
Childcare allowance
Fidelity is invested in you
Committed to Professional Development
At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.
We offer a wide range of options for professional development including online, in-person, and mentor driven solutions. Special interest and networking groups are also part of our culture of empowerment, personal and professional enrichment, diversity and inclusion, and knowledge sharing.
Continuing Education & Training
- Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
- Video-based training for technology, leadership, management & more.
- Ongoing skills development and coaching opportunities.
- Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
- A range of talent development programs to support career mobility.
Mentoring
- Utilize the skills of experienced leaders to enrich your career.
- Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
- An open atmosphere of knowledge sharing and collaboration.
- Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.
Our Commitment to Diversity and Inclusion
"Fidelity believes in, and is committed to, fair and equitable treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson | Chairman and CEO Fidelity Investments
At Fidelity, we are committed to building an enduring culture of inclusion and belonging that will attract, develop and retain a diverse workforce.
Fidelity’s ten affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences.
These Employee Resource Groups and Special Interest Groups are models of inclusion for Fidelity. They’re also a powerful form of engagement and development and can provide a pathway to visible leadership roles. Our affinity groups make a large contribution on the business, helping to ensure our products and services are delivered in a welcoming and equitable environment.
- Over 22K employees participate in an affinity group.
- Over 1,400 affinity group members volunteered for Fidelity Cares in 2020.
- 74% increase in affinity group memberships over the last three years.
Giving Back to Our Communities
Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.
Fidelity Cares
- Provides associates with opportunities to actively volunteer and share their talents.
- Hosts numerous company-wide volunteer events (in-person and virtual).
- Partners with nonprofit organizations to support our local communities.
- More than 12,000 associates donate time annually – from interns to SVPs.
- Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.
Fidelity Charitable®
- Created to make it easy for people to support charitable organizations they care about.
- Helped deliver $7.3 billion in donor-recommended grants to charity in 2019.
- Supported more than 300,000 unique charities around the world.
- Since its inception, more than $42 billion has been given to public charities.