Technology
Principal Level 2 Production Support Engineer (Java, Oracle, Azure)
- Merrimack, NH
- Westlake, TX
Salary depends on a variety of factors including location and experience. Your recruiter will discuss with you.
Salary: listed in the job description
or discussed with your recruiter
Job Description:
Fidelity Investments Workplace Investing (WI) organization is seeking an experienced Principal Software Support Engineer to join our Level 2 Production Support team within Stock Plan Services (SPS) Technology, as we expand our market leading equity compensation platform into a global market. The selected candidate will provide critical systems and business support as part of a global team focused on supporting a service-oriented architecture built on REST and leveraging API management, using a JAVA technology stack, an Oracle back-end and Azure Cloud. This position will play a critical role in providing a top-shelf service experience for our clients, as well as for our internal partners, while building and maintaining collaborative global relationships with our partner technology and support organizations.
Primary Responsibilities:
- Independently, and as part of a team, triage and identify client and participant-impacting incidents
- Debug and reproduce issues in lower development environments
- Create and maintain high quality service documentation
- Adopt industry best practices and tools
- Ensure code reviews, unit testing and integration and performance testing is completed by partner teams, efficiently and effectively, prior to production installation
- Resolve technical roadblocks involving multiple technologies
- Help coordinate the delivery of technical components across onshore and offshore support teams
- Work closely with business partners and management team in evaluating current systems and making decisions on solutions
- Provide technical leadership to more junior team members of the team, as needed
Education and Experience:
- Bachelor's degree or higher
- 8+ years of software development and support experience in Java, J2EE, Spring and Spring boot, and messaging based applications.
- 5+ years of software development and/or support experience in PL/SQL environments.
- Experience working and triaging on REST API and Implementing Microservices.
- Experience working in a scaled agile delivery model
- Investment/financial services experience is highly desired
Skills and Knowledge:
- Expertise in software development and support skills using Java, J2EE and web application technologies in a multi-tiered architecture.
- Experience in Spring and Spring Boot.
- Experience in Cloud technologies including Docker, Kubernetes, AWS, Azure
- Experience on CD process and tools, testing frameworks and practices (GitHub, Jenkins, uDeploy, Stash).
- Excellent understanding of Relational Databases, SQL, Oracle, Mybatis and ORM technologies (JPA, Hibernate)
- Strong understanding of REST API and Implementing Microservices
- Experience supporting secure, high-volume complex applications for financial and retail systems
- A solid understanding of networking/distributed computing environment concepts
- Experience supporting frameworks for modern transactional and data processing applications
- Curiosity driven to remain in touch with new and emerging technologies and concepts and to find ways to apply those to business problems
- Experience with Agile development methodologies such as SCRUM, SAFe, Extreme Programming, TDD, etc… utilizing CI/CD and DevOps
- Strong verbal and written communication skills
- Prior experience working with teams in onshore-offshore model
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.
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What tech makes you tick?
Benefits that adapt to everything life sends your way
401(k) with company match
Medical, dental, vision and prescription drug coverage
16-week maternity leave & 12-week parental leave
Student loan assistance
Fidelity is invested in you
Committed to Professional Development
At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.
Licenses & Certifications
- Pursue excellence in new coding languages or tech applications across a broad range of technical paths.
- Tuition reimbursement for online or in-person course work in pursuit of new certifications.
Continuing Education & Training
- Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
- Video-based training for technology, leadership, management & more.
- Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
- A range of talent development programs to support career mobility.
Mentoring
- Utilize the skills of experienced leaders to enrich your career.
- Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
- An open atmosphere of knowledge sharing and collaboration.
- Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.
Web-Based Learning
- Online, video-based training that covers a broad range of technology, leadership, and management topics.
- Access to thousands of the latest and most relevant business books – all summarized in just a few pages.
- Train from your desk or the comfort of your home.
Our Commitment to Diversity and Inclusion
"Fidelity believes in, and is committed to, fair and equitable treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson | Chairman and CEO Fidelity Investments
At Fidelity, we are committed to building an enduring culture of inclusion and belonging that will attract, develop and retain a diverse workforce.
Fidelity’s ten affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences.
These Employee Resource Groups and Special Interest Groups are models of inclusion for Fidelity. They’re also a powerful form of engagement and development and can provide a pathway to visible leadership roles. Our affinity groups make a large contribution on the business, helping to ensure our products and services are delivered in a welcoming and equitable environment.
- Over 22K employees participate in an affinity group.
- Over 1,400 affinity group members volunteered for Fidelity Cares in 2020.
- 74% increase in affinity group memberships over the last three years.
Giving Back to Our Communities
Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.
Fidelity Cares
- Provides associates with opportunities to actively volunteer and share their talents.
- Hosts numerous company-wide volunteer events (in-person and virtual).
- Partners with nonprofit organizations to support our local communities.
- More than 12,000 associates donate time annually – from interns to SVPs.
- Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.
Fidelity Charitable®
- Created to make it easy for people to support charitable organizations they care about.
- Helped deliver $7.3 billion in donor-recommended grants to charity in 2019.
- Supported more than 300,000 unique charities around the world.
- Since its inception, more than $42 billion has been given to public charities.
