Business Analysis & Project Management
Director, Engagement & Change Management
- Boston, MA
Salary depends on a variety of factors including location and experience. Your recruiter will discuss with you.
Salary: listed in the job description
or discussed with your recruiter
Job Description:
The Role
In this role, you will assist with associate engagement, organizational change management, strategic planning, and the development of change management communications. The Fidelity associate is at the center of all we do in Digital Workplace. Our primary focus is to ensure Fidelity associates have an integrated and engaging digital experience and adopt any new technologies that are designed to create efficiency in the way they work. Additionally, you will navigate changes to business processes, systems, and technology, ensuring smooth transitions for associates. By applying a structured methodology, you’ll create and execute change management strategies that maximize adoption while minimizing resistance.
Your responsibilities include consulting and providing insight to business partners and stakeholders. This involves shaping change management approaches, positioning, messaging, and content. Additionally, you’ll develop strategies to accelerate adoption, enhance utilization, and improve proficiency in using Enterprise Technology products. By building associate personas and journey maps, you’ll assess the impact of change and identify risk mitigation tactics. Drafting, advising, and reviewing content for organizational change management communications and product updates will be part of your role. You’ll also consult on executive presentations and guide messaging across communication channels. Anticipating organizational challenges and resistance, you’ll create risk mitigation plans and establish organizational change management standards. Lastly, you’ll coach business analysts to ensure a consistent approach throughout the digital workplace.
The Expertise & Skills You Bring
- College degree required, MBA a plus
- Experience or certification in large-scale organizational change management
- 3 plus years of experience in strategy or business improvement
- Possess' excellent writing, storytelling, and verbal communication skills
- Able to identify issues and propose solutions. Looks for alternative ways to implement the work and overcome or circumvent challenges/obstacles
- Experience building and revising SharePoint content, CMT, and PowerPoint
- A motivated self-starter/autonomous worker who enjoys collaborating with colleagues
- Deadline and detail oriented; somebody who works well under pressure and with multiple simultaneous priorities
- Acute business acumen and understanding of organizational complexity, issues, and challenges
- Experience adjusting team members through changes and inspiring associates to adopt new ways of working
- Comfortable in a corporate environment; understand how to appropriately navigate an organization to get needed information; and sensitive to cultural nuances
- You can work with all levels of the organization, especially with senior leaders, to champion and apply best practices
- Familiarity with agile methodology, product management, and phases of the product lifecycle
- Excellent consultation, communication, and coaching skills
The Team
As a member of the Digital Workplace team, you will work in a collaborative, dynamic, and creative environment at Fidelity Investments. Our team is focused on understanding the associate experience, driving innovative digital experiences, and ensuring everyone has the right digital tools, training, and support to do their best work. We craft effective change management and adoption communications and pay attention to every detail in the “last mile.” We work hand-in-hand across enterprise teams to jointly develop vision, prioritize, and execute on specific digital products.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.
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This is my Fidelity
Benefits that adapt to everything life sends your way
401(k) with company match
Medical, dental, vision and prescription drug coverage
16-week maternity leave & 12-week parental leave
Student loan assistance
Fidelity is invested in you
Committed to Professional Development
At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.
We offer a wide range of options for professional development including online, in-person, and mentor driven solutions. Special interest and networking groups are also part of our culture of empowerment, personal and professional enrichment, diversity and inclusion, and knowledge sharing.
Continuing Education & Training
- Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
- Video-based training for technology, leadership, management & more.
- Ongoing skills development and coaching opportunities.
- Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
- A range of talent development programs to support career mobility.
Mentoring
- Utilize the skills of experienced leaders to enrich your career.
- Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
- An open atmosphere of knowledge sharing and collaboration.
- Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.
Our Commitment to Diversity and Inclusion
"Fidelity believes in, and is committed to, fair and equitable treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson | Chairman and CEO Fidelity Investments
At Fidelity, we are committed to building an enduring culture of inclusion and belonging that will attract, develop and retain a diverse workforce.
Fidelity’s ten affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences.
These Employee Resource Groups and Special Interest Groups are models of inclusion for Fidelity. They’re also a powerful form of engagement and development and can provide a pathway to visible leadership roles. Our affinity groups make a large contribution on the business, helping to ensure our products and services are delivered in a welcoming and equitable environment.
- Over 22K employees participate in an affinity group.
- Over 1,400 affinity group members volunteered for Fidelity Cares in 2020.
- 74% increase in affinity group memberships over the last three years.
Giving Back to Our Communities
Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.
Fidelity Cares
- Provides associates with opportunities to actively volunteer and share their talents.
- Hosts numerous company-wide volunteer events (in-person and virtual).
- Partners with nonprofit organizations to support our local communities.
- More than 12,000 associates donate time annually – from interns to SVPs.
- Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.
Fidelity Charitable®
- Created to make it easy for people to support charitable organizations they care about.
- Helped deliver $7.3 billion in donor-recommended grants to charity in 2019.
- Supported more than 300,000 unique charities around the world.
- Since its inception, more than $42 billion has been given to public charities.
