Technology
Principal Technical Writer
- Merrimack, NH
- Boston, MA
Salary depends on a variety of factors including location and experience. Your recruiter will discuss with you.
Salary: listed in the job description
or discussed with your recruiter
Job Description:
The Role
Fidelity Investments is seeking a Principal Technical Writer to join its UDE COE. An ideal candidate will bring the right mix of information organization, content orchestration and technology insights, along with the process and production skills needed to keep pace with fast-moving product development.
The Center of Excellence organization within Fidelity Enterprise Technology & Global Services will provide the base from which this Principal Technical Writer will produce easy-to-understand content that explains complex processes to its developer workforce. This effort will ultimately provide Fidelity with a universal asset catalog.
The ideal candidate for the position is an experienced business professional with at least 7+ years of technical writing experience who has previous tenure in creating and documenting complex technology components, justification for their use, and policies that guide them, culminating in a centralized asset catalog. The candidate should be comfortable working as an individual contributor within an agile environment as a shared technical documentation professional. Candidate must also excel in collaborating with multiple teams across Fidelity.
Job Responsibilities
- Building standards, processes, and documentation for a catalog of products/components that are discoverable through effective standardization, taxonomy, tagging and indexing.
- Proactively connecting with product owners to gather information required for populating the catalog content.
- Working as an individual contributor with multiple product owners to gather information about their product/components/technologies and then modularizing, standardizing, and preparing them for consumption by technology and product audiences.
- Participate in defining the look and feel of knowledge management, content management, and related information systems.
- Applying previous experience with CMS systems and giving feedback on required features for a CMS that may be configured or integrated with other document sources.
- Working with development and engineering to understand technical products and how they function in order to write concise, prescriptive content at concept, policy, guide, and reference levels.
- Creating diagrams, process flows, architectures and the like in common tools like Figma or Gliffy that convey complex technical concepts, systems, and mental models in simple line drawing formats.
- Understanding team processes end-to-end and how they correlate to applications, products, components, and standards.
- Contributing to and ensure documentation adheres to a shared style guide.
- Managing (organize, draft, finalize and publish) content that documents system functions according to established standards regarding structure, order, conciseness, style, and terminology.
- Collaborating with wide ranging team members to ensure content is consistent across sources and within the catalog.
- Conforming to evolving priorities driven by product initiatives, training, and developer experience requirements.
- Defining and following processes that ensure materials are accurate and receive required reviews and approvals.
- Developing standards for technical documentation and overall DocOps in partnership with all collaborating organizations and UDE.
The Expertise and Skills You Bring
- Workflow and service design assessment of existing and/or emerging information systems.
- Includes visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking, object-oriented documentation, Information Mapping, and content modularization), user research, and/or testing.
- Working knowledge of various Content Management Systems
- Prior experience working with application development documentation, standards, and the like either as a hybrid information architect or senior technical writer
- Familiarity with structured, business outcome and topic-based authoring, information architecture, content/meta tagging, indexing, linking strategies, and the like
- Successful experiences working with diverse sets of stakeholders to solve complex document management and DocOps problems to achieve positive business outcomes.
- Experience writing technical subject matter strongly preferred, software development lifecycle knowledge also a plus
- Communications skills with the ability to tailor messages for target audiences
- Willingness to adapt to changing business needs and deadlines
The Team
The UDE COE is a nimble group of senior design and technology professionals focused on improving all aspects of the Developer Experience at Fidelity. This team ensures sets expectations and provides support to all who impact these experiences. Product owners define and maintain the key tools, platforms, assets, and information resources developers use on a daily basis, at ever stage of the Software Development Life Cycle. Contributing writers, designers, and researchers provide additional support to this team as goals and priorities are clarified and evolve.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.
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What tech makes you tick?
Benefits that adapt to everything life sends your way
401(k) with company match
Medical, dental, vision and prescription drug coverage
16-week maternity leave & 12-week parental leave
Student loan assistance
Fidelity is invested in you
Committed to Professional Development
At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.
Licenses & Certifications
- Pursue excellence in new coding languages or tech applications across a broad range of technical paths.
- Tuition reimbursement for online or in-person course work in pursuit of new certifications.
Continuing Education & Training
- Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
- Video-based training for technology, leadership, management & more.
- Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
- A range of talent development programs to support career mobility.
Mentoring
- Utilize the skills of experienced leaders to enrich your career.
- Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
- An open atmosphere of knowledge sharing and collaboration.
- Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.
Web-Based Learning
- Online, video-based training that covers a broad range of technology, leadership, and management topics.
- Access to thousands of the latest and most relevant business books – all summarized in just a few pages.
- Train from your desk or the comfort of your home.
Our Commitment to Diversity and Inclusion
"Fidelity believes in, and is committed to, fair and equitable treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson | Chairman and CEO Fidelity Investments
At Fidelity, we are committed to building an enduring culture of inclusion and belonging that will attract, develop and retain a diverse workforce.
Fidelity’s ten affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences.
These Employee Resource Groups and Special Interest Groups are models of inclusion for Fidelity. They’re also a powerful form of engagement and development and can provide a pathway to visible leadership roles. Our affinity groups make a large contribution on the business, helping to ensure our products and services are delivered in a welcoming and equitable environment.
- Over 22K employees participate in an affinity group.
- Over 1,400 affinity group members volunteered for Fidelity Cares in 2020.
- 74% increase in affinity group memberships over the last three years.
Giving Back to Our Communities
Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.
Fidelity Cares
- Provides associates with opportunities to actively volunteer and share their talents.
- Hosts numerous company-wide volunteer events (in-person and virtual).
- Partners with nonprofit organizations to support our local communities.
- More than 12,000 associates donate time annually – from interns to SVPs.
- Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.
Fidelity Charitable®
- Created to make it easy for people to support charitable organizations they care about.
- Helped deliver $7.3 billion in donor-recommended grants to charity in 2019.
- Supported more than 300,000 unique charities around the world.
- Since its inception, more than $42 billion has been given to public charities.
