Technology
Director, Architecture
- Boston, MA
- Merrimack, NH
- Durham, NC
- Smithfield, RI
Salary depends on a variety of factors including location and experience. Your recruiter will discuss with you.
Salary: listed in the job description
or discussed with your recruiter
Job Description:
The Role
Would you like to help shape the future of Fidelity’s Personal Investment (PI) customer engagement using your expertise in building enterprise scale customer data platform? The CDP Solution Architect plays a key role in the Fidelity Enterprise Architecture team. Our technology powers consistent cross channel customer engagement across the entire customer lifecycle journey. The Customer Data Platform team delivers these solutions by collecting, organizing, and harmonizing 1st party, 2nd party and 3rd party data into self-service activation profiles which are then activated in different experience channels for consistent, contextual, and personalized experiences.
The Solution Architect works closely with business sponsors, project managers, engineers, and architects to develop strategies, standards, policies, and recommendations to develop best of class solutions for our associates and customers. This role leads the end-to-end architecture and is responsible for ensuring solutions meet strategic business and technical goals. The Solution Architect should enjoy open collaboration across teams, owning the outcome, and be well versed in both hands-on technical challenges and communicating strategies to partners.
The Expertise and Skills You Bring
- BS degree in Computer Science or related software engineer field or equivalent experience (MS degree preferred)
- Experience as a Solution Architect or Technical Lead
- Experience building highly personalized and scalable architecture to support omnichannel customer engagement strategy.
- Proven expertise in building Customer Data Platforms preferably with Segment CDP and integrating in a complex enterprise environment.
- Experience implementing Martech tools like Salesforce Journey Builder, Google Analytics, Adobe Target, Localytics, Liveramp, etc.
- Deep understanding and proven expertise with different integration patterns like APIs, events, and batch.
- Strong experience in software engineering (e.g., Java, Python, etc.).
- Hands on experience with Snowflake.
- Experience creating ML models that generate insights like LTV, propensity and churn scores and integrating them with CDP.
- Experience with data modeling and domain modeling
- Experience with cloud native (AWS / Azure) solutions with certification preferred.
- Expertise with CI/CD and unit test practices / Test Driven Development
- Knowledgeable of API Management and domain driven design
- Ability to translate business needs into technology solutions and provide end-to-end reference architecture designs.
- Strong interpersonal skills who can clearly articulate and influence design solutions.
The Team
The Fidelity Enterprise Architecture team is seeking an individual who is looking for a meaningful and rewarding opportunity to help change and influence the future of Fidelity applications and products in our next generation of experience platforms. As a member of the architecture team, you will take part in developing a new experience for our associates and customers in our mobile, web, and voice platforms as well as our Investor Centers. You will work with architecture and application teams to help champion innovation, drive standardization, and deliver on new technology patterns across the stack for our associate and customer use.
Fidelity Enterprise Architecture provides strategic technology direction and architecture vision for Fidelity’s businesses. We're a comprehensive central architecture practice, leading IT strategy and architecture transformation, IT oversight and governance, promoting collaboration and open communication to facilitate better decision-making at all levels. Technology changes lives. Our strategies and solutions make that happen!
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.
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What tech makes you tick?
Benefits that adapt to everything life sends your way
401(k) with company match
Medical, dental, vision and prescription drug coverage
16-week maternity leave & 12-week parental leave
Student loan assistance
Fidelity is invested in you
Committed to Professional Development
At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.
Licenses & Certifications
- Pursue excellence in new coding languages or tech applications across a broad range of technical paths.
- Tuition reimbursement for online or in-person course work in pursuit of new certifications.
Continuing Education & Training
- Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
- Video-based training for technology, leadership, management & more.
- Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
- A range of talent development programs to support career mobility.
Mentoring
- Utilize the skills of experienced leaders to enrich your career.
- Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
- An open atmosphere of knowledge sharing and collaboration.
- Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.
Web-Based Learning
- Online, video-based training that covers a broad range of technology, leadership, and management topics.
- Access to thousands of the latest and most relevant business books – all summarized in just a few pages.
- Train from your desk or the comfort of your home.
Our Commitment to Diversity and Inclusion
"Fidelity believes in, and is committed to, fair and equitable treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson | Chairman and CEO Fidelity Investments
At Fidelity, we are committed to building an enduring culture of inclusion and belonging that will attract, develop and retain a diverse workforce.
Fidelity’s ten affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences.
These Employee Resource Groups and Special Interest Groups are models of inclusion for Fidelity. They’re also a powerful form of engagement and development and can provide a pathway to visible leadership roles. Our affinity groups make a large contribution on the business, helping to ensure our products and services are delivered in a welcoming and equitable environment.
- Over 22K employees participate in an affinity group.
- Over 1,400 affinity group members volunteered for Fidelity Cares in 2020.
- 74% increase in affinity group memberships over the last three years.
Giving Back to Our Communities
Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.
Fidelity Cares
- Provides associates with opportunities to actively volunteer and share their talents.
- Hosts numerous company-wide volunteer events (in-person and virtual).
- Partners with nonprofit organizations to support our local communities.
- More than 12,000 associates donate time annually – from interns to SVPs.
- Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.
Fidelity Charitable®
- Created to make it easy for people to support charitable organizations they care about.
- Helped deliver $7.3 billion in donor-recommended grants to charity in 2019.
- Supported more than 300,000 unique charities around the world.
- Since its inception, more than $42 billion has been given to public charities.
