Business Analysis & Project Management
Health & Welfare, Process Engineer
- Boston, MA
- Merrimack, NH
- Westlake, TX
Salary depends on a variety of factors including location and experience. Your recruiter will discuss with you.
Salary: listed in the job description
or discussed with your recruiter
Job Description:
As a Health & Welfare (H&W) Process Engineer you will be an individual contributor supporting operating model transformation within H&W. You are able to learn quickly and work independently to drive significant, cross-functional re-engineering projects, with a heavy emphasis on identifying and documenting process and technology opportunities which deliver substantial business value. You are customer-focused and passionate about using process, technology, and data to solve sophisticated business problems. You will regularly communicate and interact with business leaders and domain partners to support the development and deployment of impactful solutions.
The Team
The H&W Process Engineer within Fidelity Health’s Health & Welfare Domain is focused on driving process transformation using technology solutions to scale client delivery and client servicing. The Process Engineer supports several Product Areas and works with cross-functional Agile Scrum teams (squads), technology, and a diverse set of H&W Operations, Servicing, and Delivery business partners.
The Expertise and Skills You Bring
- Bachelor’s degree required; Master’s degree or equivalent experience preferred.
- 8+ years of experience, with at least 5 years in process re-engineering; Six Sigma certification preferred
- Experience in health care, benefits administration, benefits outsourcing services preferred
- Experience working in or with operations, client implementation, or client servicing
- Proven strategic end-to-end business thinking, planning and decision making
- Proven success autonomously leading business improvement projects
- Strong relationship building, interpersonal and influencing skills to stay aligned with key business partners
- Ability to interpret data, analyze complex issues and identify actionable improvement opportunities
- Excellent communication and facilitation skills with an ability to succinctly present key findings
- Understanding of agile and product development methodologies
- Ability to work in a fast paced, ever evolving and growing organization
The Competencies You Bring
- Leadership: You are a self-starter and can challenge the status quo, take risks and envision the future while embodying Fidelity’s Leadership Principles
- Problem Solving: You are comfortable with ambiguity and can analyze complex business processes; can identify, analyze and interpret sophisticated challenges; can offer creative insights that result in practical solutions and significant benefit
- Process / Journey Mapping: You have a proven ability to build and maintain process and/or customer journey maps using them to build consensus on current state challenges, identify areas of greatest opportunity and implement practical future state improvements
- Communication: You have successfully facilitated group meetings, driving collaboration and building consensus among various business partners
- Change Management: You are able to influence others using a variety of tactics; can build and develop relationships; are comfortable facing adversity and finding common ground; can generate ideas that can be turned into actionable solutions
The Value You Deliver
- You will evaluate and re-engineer complex end-to-end processes in partnership with H&W domain leaders, product owners, operations process leaders, client services and other partners
- You will lead and facilitate sessions to understand and document current state, identify problems, and define preferred future state
- You will build an inventory of opportunities/focus areas for business prioritization and product delivery
- Your process transformation work will align partners to a future state vision and contribute to the successful adoption and rollout of new product capabilities
- You will support and collaborate with your H&W domain partners on the delivery of solutions to drive scale, reduce turnaround times, reduce risk and/or improve quality
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.
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This is my Fidelity
Benefits that adapt to everything life sends your way
401(k) with company match
Medical, dental, vision and prescription drug coverage
16-week maternity leave & 12-week parental leave
Student loan assistance
Fidelity is invested in you
Committed to Professional Development
At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.
We offer a wide range of options for professional development including online, in-person, and mentor driven solutions. Special interest and networking groups are also part of our culture of empowerment, personal and professional enrichment, diversity and inclusion, and knowledge sharing.
Continuing Education & Training
- Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
- Video-based training for technology, leadership, management & more.
- Ongoing skills development and coaching opportunities.
- Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
- A range of talent development programs to support career mobility.
Mentoring
- Utilize the skills of experienced leaders to enrich your career.
- Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
- An open atmosphere of knowledge sharing and collaboration.
- Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.
Our Commitment to Diversity and Inclusion
"Fidelity believes in, and is committed to, fair and equitable treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson | Chairman and CEO Fidelity Investments
At Fidelity, we are committed to building an enduring culture of inclusion and belonging that will attract, develop and retain a diverse workforce.
Fidelity’s ten affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences.
These Employee Resource Groups and Special Interest Groups are models of inclusion for Fidelity. They’re also a powerful form of engagement and development and can provide a pathway to visible leadership roles. Our affinity groups make a large contribution on the business, helping to ensure our products and services are delivered in a welcoming and equitable environment.
- Over 22K employees participate in an affinity group.
- Over 1,400 affinity group members volunteered for Fidelity Cares in 2020.
- 74% increase in affinity group memberships over the last three years.
Giving Back to Our Communities
Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.
Fidelity Cares
- Provides associates with opportunities to actively volunteer and share their talents.
- Hosts numerous company-wide volunteer events (in-person and virtual).
- Partners with nonprofit organizations to support our local communities.
- More than 12,000 associates donate time annually – from interns to SVPs.
- Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.
Fidelity Charitable®
- Created to make it easy for people to support charitable organizations they care about.
- Helped deliver $7.3 billion in donor-recommended grants to charity in 2019.
- Supported more than 300,000 unique charities around the world.
- Since its inception, more than $42 billion has been given to public charities.
