Business Analysis & Project Management
Senior Manager, Research and Analytics
- Boston, MA
Salary depends on a variety of factors including location and experience. Your recruiter will discuss with you.
Salary: listed in the job description
or discussed with your recruiter
Job Description:
Position Description:
Designs and deploys digital research capabilities measuring live feedback. Develops dashboards using Tableau and Snowflake. Collaborates with technical squads to manage custom survey installations and deinstallations. Develops hypotheses by researching and developing analytical execution plans. Outlines insights and implications from research, and shares interpretation recommendations with leadership.
Primary Responsibilities:
- Develops, maintains, and develops live feedback capabilities across digital channels.
- Develops solutions for digital task quality assessments.
- Develops use cases using various technical drivers to transform feedback into actionable recommendations.
- Delivers pulse reports and customer satisfaction measurement tools.
- Enables democratization and organization-wide quick learning and insights.
- Designs, programs, synthesizes, and delivers research initiatives from beginning to end.
- Develops standards to feed research data into customer databases.
- Collaborates with technology and data acquisition teams.
- Builds downstream systems for data consumption by establishing databases and visualizations.
Education and Experience:
Bachelor’s degree (or foreign education equivalent) in Business Administration, Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and five (5) years of experience as a Senior Manager, Research and Analytics (or closely related occupation) applying data analytics of unstructured and semi-structured data to inform strategic business decision making using SQL and Tableau.
Or, alternatively, Master’s degree (or foreign education equivalent) in Business Administration, Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and three (3) years of experience as a Senior Manager, Research and Analytics (or closely related occupation) applying data analytics of unstructured and semi-structured data to inform strategic business decision making using SQL and Tableau.
Skills and Knowledge:
Candidate must also possess:
- Demonstrated Expertise (“DE”) coordinating research and analytics for digital Customer Experience programs; designing and deploying customized research for specialized measurement programs (NPS, CES, CSAT, CEI, and Segmentation and Customer Panels); collaborating with research vendors to independently set-up and operate end-to-end studies on research platforms ( Qualtrics); and coordinating questionnaire design and programming, implementing sampling, identifying gaps in final survey samples, and weighing panel matching techniques to remove biases.
- DE monitoring relational databases using complex SQL queries for data extractions of 1+ million records and 500+ variables from multiple data warehouses using Snowflake, SQL Developer, and SAS; integrating primary survey data with behavioral data elements; creating and maintaining advanced dashboards and data visualizations using Tableau and Clarabridge; and creating visualizations using complex data calculations, calculated fields, parameters, and filters.
- DE performing advanced research and analytics to generate insights for high visibility reports, deep dives, and trend analysis; creating weighted crosstabs on MarketSight; perform exploratory data analysis on multiple datasets, independently executing data wrangling and variable transformations (one hot encoding, data imputations, missing value treatments, and correctional weighing of samples); and performing verbatim, key driver, correlation, regression, and predictive Machine Learning (ML) model analysis (logistic regression, decision trees, and random forest) on hybrid datasets using Python and SPSS.
- DE building and maintaining supervised Natural Language Processing (NLP) models on XM Discover (Clarabridge Designer) to perform theme detection, sentiment analysis, and overall verbatim analysis for large scale data; and creating hydration pipelines and Connectors to feed data from survey sources (Qualtrics) into Clarabridge.
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Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.
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This is my Fidelity
Benefits that adapt to everything life sends your way
401(k) with company match
Medical, dental, vision and prescription drug coverage
16-week maternity leave & 12-week parental leave
Student loan assistance
Fidelity is invested in you
Committed to Professional Development
At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.
We offer a wide range of options for professional development including online, in-person, and mentor driven solutions. Special interest and networking groups are also part of our culture of empowerment, personal and professional enrichment, diversity and inclusion, and knowledge sharing.
Continuing Education & Training
- Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
- Video-based training for technology, leadership, management & more.
- Ongoing skills development and coaching opportunities.
- Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
- A range of talent development programs to support career mobility.
Mentoring
- Utilize the skills of experienced leaders to enrich your career.
- Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
- An open atmosphere of knowledge sharing and collaboration.
- Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.
Our Commitment to Diversity and Inclusion
"Fidelity believes in, and is committed to, fair and equitable treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson | Chairman and CEO Fidelity Investments
At Fidelity, we are committed to building an enduring culture of inclusion and belonging that will attract, develop and retain a diverse workforce.
Fidelity’s ten affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences.
These Employee Resource Groups and Special Interest Groups are models of inclusion for Fidelity. They’re also a powerful form of engagement and development and can provide a pathway to visible leadership roles. Our affinity groups make a large contribution on the business, helping to ensure our products and services are delivered in a welcoming and equitable environment.
- Over 22K employees participate in an affinity group.
- Over 1,400 affinity group members volunteered for Fidelity Cares in 2020.
- 74% increase in affinity group memberships over the last three years.
Giving Back to Our Communities
Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.
Fidelity Cares
- Provides associates with opportunities to actively volunteer and share their talents.
- Hosts numerous company-wide volunteer events (in-person and virtual).
- Partners with nonprofit organizations to support our local communities.
- More than 12,000 associates donate time annually – from interns to SVPs.
- Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.
Fidelity Charitable®
- Created to make it easy for people to support charitable organizations they care about.
- Helped deliver $7.3 billion in donor-recommended grants to charity in 2019.
- Supported more than 300,000 unique charities around the world.
- Since its inception, more than $42 billion has been given to public charities.
