Marketing & Communications
Director, Engagement Strategist (Remote- Northeast)
- Boston, MA
- Hartford, CT
- New York, NY
- Smithfield, RI
Salary depends on a variety of factors including location and experience. Your recruiter will discuss with you.
Salary: listed in the job description
or discussed with your recruiter
Job Description:
Engagement Strategist Job Description
The Role
As an Engagement Strategist, you blend deep expertise of Fidelity’s Workplace Investing (WI) employee experience with a passion for delivering participant engagement data and insights to plan sponsors. You analyze a combination of retirement readiness, financial wellness, and engagement data to build a comprehensive story that demonstrates the breadth of Fidelity’s value proposition. You help pinpoint additional opportunities to deepen participant interactions and plan sponsor relationships with Fidelity.
You are an extended member of the WI client service team, meeting with plan sponsors annually or semi-annually, depending on client complexity and assets (asset size ranges between $300M-$2B). You collaborate with Managing Directors and Communications Consultants to develop a prescriptive engagement approach tailored to clients based on their goals, plan design, and employee behavior. The solutions you propose primarily involve a combination of WI Communications & Education (C&E) related products and services with the potential for custom opportunities. Your consultative engagement will elevate Fidelity’s C&E offering, drive adoption of products and services, deepen participant interactions, and help increase overall client satisfaction and retention.
The Expertise and Skills You Bring
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FINRA Series 7 and 63 licenses preferred (or must be attained within 90 days of hire)
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7+ years communications consulting, benefits consulting, B2B marketing, learning & development, or benefit sales experience
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Proven success building relationships and influencing external clients and internal business partners
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Ability to analyze participant behavior and retirement readiness metrics to illustrate the value of Fidelity’s multi-channel WI employee engagement programs (Financial Wellness, NetBenefits, proactive and reactive communications outreach)
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Ability to identify opportunities for clients to adopt Fidelity programs, products, and services that improve the employee experience and elevate their benefits offering
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Outstanding storytelling skills across various media/channels, with the ability to distill data into insights that resonate with plan sponsors
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Strong public speaking and consultative techniques to engage your audience in a compelling way while demonstrating Fidelity tools and products
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Natural curiosity and desire to understand what makes each plan sponsor unique
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Proficient at “reading the room” and adjusting your story to focus on content that resonates most with your plan sponsor audience
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Ability to provide clear next steps to clients and service team members to bring the engagement strategy you develop to fruition
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Ongoing appetite to learn about existing and new Fidelity products and a desire to participate in department and cross-functional initiatives
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Ability to work independently while prioritizing clients and competing demands for your time
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Strong subject matter expertise with defined contribution plans, Fidelity’s Financial Wellness offering, and/or emerging products and services
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Ability to travel up to 35% of the time
The Team
The Engagement Strategist Team is part of the WI Communications & Education organization within Fidelity’s Large and Select Markets (client asset size between $300M-$2B). Each Engagement Strategist is aligned with 13-15 Managing Directors across ~150 clients. As an extension of the service team, Engagement Strategists meet with plan sponsors annually or semi-annually, depending on client asset size and complexity. Building credibility with Managing Directors is a critical success factor, as is working collaboratively with Communications Consultants.
The base salary range for this position is $85,000-$144,000 per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.
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This is my Fidelity
Benefits that adapt to everything life sends your way
401(k) with company match
Medical, dental, vision and prescription drug coverage
16-week maternity leave & 12-week parental leave
Student loan assistance
Fidelity is invested in you
Committed to Professional Development
At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.
We offer a wide range of options for professional development including online, in-person, and mentor driven solutions. Special interest and networking groups are also part of our culture of empowerment, personal and professional enrichment, diversity and inclusion, and knowledge sharing.
Continuing Education & Training
- Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
- Video-based training for technology, leadership, management & more.
- Ongoing skills development and coaching opportunities.
- Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
- A range of talent development programs to support career mobility.
Mentoring
- Utilize the skills of experienced leaders to enrich your career.
- Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
- An open atmosphere of knowledge sharing and collaboration.
- Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.
Our Commitment to Diversity and Inclusion
"Fidelity believes in, and is committed to, fair and equitable treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson | Chairman and CEO Fidelity Investments
At Fidelity, we are committed to building an enduring culture of inclusion and belonging that will attract, develop and retain a diverse workforce.
Fidelity’s ten affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences.
These Employee Resource Groups and Special Interest Groups are models of inclusion for Fidelity. They’re also a powerful form of engagement and development and can provide a pathway to visible leadership roles. Our affinity groups make a large contribution on the business, helping to ensure our products and services are delivered in a welcoming and equitable environment.
- Over 22K employees participate in an affinity group.
- Over 1,400 affinity group members volunteered for Fidelity Cares in 2020.
- 74% increase in affinity group memberships over the last three years.
Giving Back to Our Communities
Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.
Fidelity Cares
- Provides associates with opportunities to actively volunteer and share their talents.
- Hosts numerous company-wide volunteer events (in-person and virtual).
- Partners with nonprofit organizations to support our local communities.
- More than 12,000 associates donate time annually – from interns to SVPs.
- Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.
Fidelity Charitable®
- Created to make it easy for people to support charitable organizations they care about.
- Helped deliver $7.3 billion in donor-recommended grants to charity in 2019.
- Supported more than 300,000 unique charities around the world.
- Since its inception, more than $42 billion has been given to public charities.
