Product Development & Management
Squad Leader, Credit Card Customer Experience
- Westlake, TX
- Durham, NC
Salary depends on a variety of factors including location and experience. Your recruiter will discuss with you.
Salary: listed in the job description
or discussed with your recruiter
Job Description:
The Role
The Wealth Cash Solutions business acquires, engages, and grows customers of the future with innovative offerings, experiences and products include Lending, Credit / Debit Cards, Health Savings, 529 and Cash Management. Our vision is to expand the role Fidelity can play for our customers in this critical area of their finances, by offering innovative capabilities to serve the spending and saving needs of new and existing customers.
As Credit Card Customer Experience Squad Leader, you will partner and align with strategic business partners like Chapter Leaders (CL) to deliver committed outcomes. You will work with the scrum team to execute delivery of our credit card product features and releases aligned to the integrated product roadmap. The role reports to the Group Squad Leader (GSL), Credit Cards.
The Value You Deliver
- Responsible for proactive research, analysis and recommendation of new & existing feature opportunities that align to the credit card strategies to be shared with GSL for consideration
- Leverage product management discipline and technical acumen to execute product backlog
- Demonstrates strong technical acumen to translate, define & understand technical requirements needed to deliver capabilities/features. Has strong understanding of the technology ecosystem (standards, practices, processes & tools)
- Responsible for contributing to a unified Product Backlog, owned by a GSL & Chapter Leader, by breaking down, prioritizing, planning, and executing against delivery Sub-Initiatives
- Drive continuous delivery of Epics & Stories, aligned to Sub-Initiatives that have been prioritized
- Contribute to KPIs for products and product groups as defined by Product Area Leader (PAL), GSL and CL
- Measures success & delivery output with enterprise delivery metrics and product value outcome metrics
The Team
You work with the Credit Cards Group Squad Leader, the Personal Cards Product Area leader, other Squad Leaders, Scrum Master, and various Chapter Leaders aligned to your squad. By demonstrating and promoting Fidelity, agile practices, service-oriented leadership behaviors, you sustain and evolve our innovative culture.
The Expertise and Skills You Bring
- Bachelor’s degree required; graduate degree preferred.
- 10+ years of professional experience; financial services and experience at a credit card issuer or co-brand partner preferred
- Strong working knowledge of different credit card platforms within the fintech world.
- Proven success in
- delivering customer value in an overly complex and fast paced environment
- leading team directly or indirectly
- working and building partnerships in a highly matrixed, cross-functional environment with collaboration and building strong internal and external business partnerships
- defining and launching products and services from concept to scale in market using Agile methodology practices/ceremonies processes and tools
- Proven track record of developing, executing, and managing digital products and platforms
- Implementing innovative technologies and leveraging cloud-based solutions to enable speed and reuse
- Adept at synthesizing quantitative data and qualitative feedback, using a data-focused approach to understanding customer needs, translating strategic goals into action, and prioritize to improve value delivered
- Ability to handle multiple, sometimes conflicting priorities, balancing the needs of Cash Solutions and key partners
- Skilled at influencing, and motivating colleagues without formal authority, and have a track record of building successful teams
- You understand and have the skills for working across various technology platforms
- Excellent presentation skills as well as solid written and verbal communication skills; ability to synthesize and articulate complex to simple
- You grasp sophisticated product features and break them into clear and concise stories with well-defined business value and acceptance criteria
- You are skilled at running a highly diverse, non-co-located agile team
- Platform mentality, building for scale and reuse across multiple experiences
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.
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This is my Fidelity
Benefits that adapt to everything life sends your way
401(k) with company match
Medical, dental, vision and prescription drug coverage
16-week maternity leave & 12-week parental leave
Student loan assistance
Fidelity is invested in you
Committed to Professional Development
At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.
We offer a wide range of options for professional development including online, in-person, and mentor driven solutions. Special interest and networking groups are also part of our culture of empowerment, personal and professional enrichment, diversity and inclusion, and knowledge sharing.
Continuing Education & Training
- Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
- Video-based training for technology, leadership, management & more.
- Ongoing skills development and coaching opportunities.
- Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
- A range of talent development programs to support career mobility.
Mentoring
- Utilize the skills of experienced leaders to enrich your career.
- Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
- An open atmosphere of knowledge sharing and collaboration.
- Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.
Our Commitment to Diversity and Inclusion
"Fidelity believes in, and is committed to, fair and equitable treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson | Chairman and CEO Fidelity Investments
At Fidelity, we are committed to building an enduring culture of inclusion and belonging that will attract, develop and retain a diverse workforce.
Fidelity’s ten affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences.
These Employee Resource Groups and Special Interest Groups are models of inclusion for Fidelity. They’re also a powerful form of engagement and development and can provide a pathway to visible leadership roles. Our affinity groups make a large contribution on the business, helping to ensure our products and services are delivered in a welcoming and equitable environment.
- Over 22K employees participate in an affinity group.
- Over 1,400 affinity group members volunteered for Fidelity Cares in 2020.
- 74% increase in affinity group memberships over the last three years.
Giving Back to Our Communities
Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.
Fidelity Cares
- Provides associates with opportunities to actively volunteer and share their talents.
- Hosts numerous company-wide volunteer events (in-person and virtual).
- Partners with nonprofit organizations to support our local communities.
- More than 12,000 associates donate time annually – from interns to SVPs.
- Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.
Fidelity Charitable®
- Created to make it easy for people to support charitable organizations they care about.
- Helped deliver $7.3 billion in donor-recommended grants to charity in 2019.
- Supported more than 300,000 unique charities around the world.
- Since its inception, more than $42 billion has been given to public charities.
