Marketing & Communications
Principal, Back-end UX Content Strategist
- Boston, MA
- Jersey City, NJ
- Smithfield, RI
Salary depends on a variety of factors including location and experience. Your recruiter will discuss with you.
Salary: listed in the job description
or discussed with your recruiter
Job Description:
Principal UX Content Strategist – Associate-facing content
We are looking for an experienced content strategist with proven UX understanding to join our crew! You would help transform our customer service associate experiences, helping phone reps guide people through the ins and outs of complex financial topics, and shape our strategy from “What are we trying to solve here?” to “Hi customer, we’re here to help.”
Our content touches many areas here at Fidelity, from youth accounts to retirement income to crypto. And you could be the problem-solver, big-thinking strategist, and writing enthusiast for any one of them. If it sounds like your skills could be a fit, we encourage you to apply and help us design digital experiences that achieve our mission of improving people’s financial lives.
The role
You’ll spend your time largely on backend content strategy; auditing, content modeling, and helping shape the experience as well as the underlying content structure that makes it possible.
There’s also writing, editing, and optimizing compelling content, and working with multiple teams to define the problem, audit the current state, look for gaps and opportunities, and outline a clear path forward. You’ll be instrumental in figuring out where we can move the needle today, but also how to change our customers’ worlds tomorrow.
You’ll dip your toes into user research every now and then and have many conversations about what we can and cannot say, while staying laser-focused on our users’ point of view. You’ll transform cross-channel experiences that are confusing or disjointed and make them clear and actionable, while upholding our standards and embodying a consistent tone. And last but not least, you’ll help lead our product and project workflows to completion, using measurement and analytics to refine along the way.
The expertise and skills you bring
- Solid strategy and writing chops (7–10 years or more in content strategy, technical writing, UX writing, or copywriting). Experience writing within financial services is a plus. A bachelor’s degree is preferred.
- Strong knowledge of content engineering/content operations/backend content strategy: experience with audits, content management systems, headless, structured content, taxonomy, and information architecture.
- Empathy and understanding. This means you can put yourself in our customers’ shoes, being mindful of accessibility and inclusivity.
- Not afraid to break down complex topics, so they sound more like dinner conversation and less like a white paper.
- Willing to ask for and accept feedback—and yes, this includes working with legal and compliance. Sometimes, the only kind of writing is rewriting, and you’re able to iterate quickly.
- Independence and leading in place. Manage your time and projects, present fresh ideas, advocate for your ideas, and build bridges across the organization.
- Able to thrive (aka lead and collaborate) in an Agile team of designers, researchers, developers and more.
Please submit a writing portfolio or samples when you apply.
The team
You would join a small, tight-knit content team. And you would report into a larger, 130-strong team of creators, visionaries, technical writers, former educators, long-time journalists, and passionate poets of all different backgrounds. Even though we’re big we feel small, and there is plenty of support to upskill in your craft, discuss everything down to the Oxford comma, and grow in your career.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.
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This is my Fidelity
Benefits that adapt to everything life sends your way
401(k) with company match
Medical, dental, vision and prescription drug coverage
16-week maternity leave & 12-week parental leave
Student loan assistance
Fidelity is invested in you
Committed to Professional Development
At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.
We offer a wide range of options for professional development including online, in-person, and mentor driven solutions. Special interest and networking groups are also part of our culture of empowerment, personal and professional enrichment, diversity and inclusion, and knowledge sharing.
Continuing Education & Training
- Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
- Video-based training for technology, leadership, management & more.
- Ongoing skills development and coaching opportunities.
- Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
- A range of talent development programs to support career mobility.
Mentoring
- Utilize the skills of experienced leaders to enrich your career.
- Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
- An open atmosphere of knowledge sharing and collaboration.
- Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.
Our Commitment to Diversity and Inclusion
"Fidelity believes in, and is committed to, fair and equitable treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson | Chairman and CEO Fidelity Investments
At Fidelity, we are committed to building an enduring culture of inclusion and belonging that will attract, develop and retain a diverse workforce.
Fidelity’s ten affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences.
These Employee Resource Groups and Special Interest Groups are models of inclusion for Fidelity. They’re also a powerful form of engagement and development and can provide a pathway to visible leadership roles. Our affinity groups make a large contribution on the business, helping to ensure our products and services are delivered in a welcoming and equitable environment.
- Over 22K employees participate in an affinity group.
- Over 1,400 affinity group members volunteered for Fidelity Cares in 2020.
- 74% increase in affinity group memberships over the last three years.
Giving Back to Our Communities
Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.
Fidelity Cares
- Provides associates with opportunities to actively volunteer and share their talents.
- Hosts numerous company-wide volunteer events (in-person and virtual).
- Partners with nonprofit organizations to support our local communities.
- More than 12,000 associates donate time annually – from interns to SVPs.
- Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.
Fidelity Charitable®
- Created to make it easy for people to support charitable organizations they care about.
- Helped deliver $7.3 billion in donor-recommended grants to charity in 2019.
- Supported more than 300,000 unique charities around the world.
- Since its inception, more than $42 billion has been given to public charities.
