Technology
Senior Systems Engineer
- Durham, NC
Salary depends on a variety of factors including location and experience. Your recruiter will discuss with you.
Salary: listed in the job description
or discussed with your recruiter
Job Description:
Position Description:
Drives software production stability, reliability, and resiliency within operating system environments (Linux) using Oracle, Java, Python, and PL/SQL. Promotes code into production using Continuous Integration and Continuous Delivery (CI/CD) tools — Concourse, Jenkins, and Udeploy. Improves Cloud operations and delivery — Amazon Web Services (AWS) – using container orchestration tools (Kubernetes EKS and AKS). Debugs and addresses production failures for major system outages or issues using Extract Transform Load (ETL) tools — Informatica. Supports the resolution of production support issues using Datadog and Sitescope. Provides ongoing technical production support for applications and software infrastructure.
Primary Responsibilities:
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Supports Cloud-based and On-Prem database, middle-tier services, and applications.
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Coordinates the planning and successful execution of special events and projects.
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Drives incident management, root cause analysis, problem management, and organizational change processes.
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Resolves production tickets and prioritizes critical production outages on crisis management calls based on the SLA and business impacts.
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Performs batch cycle management – monitors, analyzes, and completes batch cycles within the SLA.
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Implements alarms for batch failures or long running jobs, system outages, and performance issues to identify root cause and steps to mitigate the issue and restore service.
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Designs and implements monitoring and alerting mechanisms for applications and infrastructure.
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Supports deployment of applications on Cloud or on-Prem platforms.
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Proposes modifications and improvements as part of the continuous improvement efforts.
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Supports, manages, and provides evidence of successful disaster recovery executions for critical applications to ensure compliance with enterprise requirements.
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Develops Standard Operating Procedures (SOPs) and documentation for teams to successfully support applications and infrastructure.
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Supports major market driven events and holidays to maintain production stability and availability.
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Drives metrics and reporting processes to produce reporting and metrics using SQL and ServiceNow.
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Facilitates informed support and operational decisions.
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Serves as the point of escalation for outages to ensure prompt escalation to engineering teams as required to minimize the business impact.
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Participates in on-call rotations.
Education and Experience:
No degree and five (5) years of experience as a Senior Systems Engineer (or related occupation) providing product support for Cloud applications and infrastructure that requires batch cycle management, deployment and cloud infrastructure management within a financial services or banking or insurance domain.
Or, alternatively, Bachelor’s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and three (3) years of experience as a Senior Systems Engineer (or related occupation) providing product support for Cloud applications and infrastructure that requires batch cycle management, deployment and cloud infrastructure management within a financial services or banking or insurance domain.
Or, alternatively, Master’s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and one (1) year of experience as a Senior Systems Engineer (or related occupation) providing product support for Cloud applications and infrastructure that requires batch cycle management, deployment and cloud infrastructure management within a financial services or banking or insurance domain.
Skills and Knowledge:
Candidate must also possess:
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Demonstrated Expertise (“DE”) providing production support for Cloud applications and infrastructure using Datadog or Splunk or Cloudwatch, Autosys or Control-M or CA-ESP, and uDeploy or Jenkins or Bamboo, within a financial services environment, or banking or insurance domain; Identifying root causes for applications and infrastructure hosted on AWS by providing production support for incident management using log aggregating tools (Cloudwatch or DataDog, or Splunk); and promoting new features and functionalities by supporting the deployment of applications in production and non-production environments, using CI/CD tools — Jenkins or Udeploy or Bamboo.
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DE triaging application or infrastructure issues for large scale enterprise systems by performing log analysis and reviewing application health dashboards and performance monitors to identify the root cause, patterns, and key operational metrics/trends using SQL, Venafi, and Splunk or Datadog; and applying and implementing Information Technology Infrastructure Library (ITIL) standards for operations, and incident, problem, request management, change, and release management using ITSM tools — ServiceNow or HP Service manager or BMC Remedy.
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DE providing installation and upgrade support for applications and infrastructure to development teams, using Amazon Web Services (AWS) Cloud platform; performing operational tasks in AWS to scale services — Elastic Cloud Compute (EC2) and Auto Scaling Groups; and coordinating, monitoring, and supporting the successful completion of batch cycles within the SLA using Autosys, Control-M or CA-ESP.
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DE automating manual operations and certificate management systems to renew and expire certificates in a timely manner in production and non-Production environments using Venafi and Jenkins or Bamboo pipelines; and building Standard Operating Procedures (SOPs), and supporting deployments using Operational tools — uDeploy or Bamboo or Jenkins.
#PE1M2
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.
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What tech makes you tick?
Benefits that adapt to everything life sends your way
401(k) with company match
Medical, dental, vision and prescription drug coverage
16-week maternity leave & 12-week parental leave
Student loan assistance
Fidelity is invested in you
Committed to Professional Development
At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.
Licenses & Certifications
- Pursue excellence in new coding languages or tech applications across a broad range of technical paths.
- Tuition reimbursement for online or in-person course work in pursuit of new certifications.
Continuing Education & Training
- Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
- Video-based training for technology, leadership, management & more.
- Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
- A range of talent development programs to support career mobility.
Mentoring
- Utilize the skills of experienced leaders to enrich your career.
- Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
- An open atmosphere of knowledge sharing and collaboration.
- Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.
Web-Based Learning
- Online, video-based training that covers a broad range of technology, leadership, and management topics.
- Access to thousands of the latest and most relevant business books – all summarized in just a few pages.
- Train from your desk or the comfort of your home.
Our Commitment to Diversity and Inclusion
"Fidelity believes in, and is committed to, fair and equitable treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson | Chairman and CEO Fidelity Investments
At Fidelity, we are committed to building an enduring culture of inclusion and belonging that will attract, develop and retain a diverse workforce.
Fidelity’s ten affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences.
These Employee Resource Groups and Special Interest Groups are models of inclusion for Fidelity. They’re also a powerful form of engagement and development and can provide a pathway to visible leadership roles. Our affinity groups make a large contribution on the business, helping to ensure our products and services are delivered in a welcoming and equitable environment.
- Over 22K employees participate in an affinity group.
- Over 1,400 affinity group members volunteered for Fidelity Cares in 2020.
- 74% increase in affinity group memberships over the last three years.
Giving Back to Our Communities
Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.
Fidelity Cares
- Provides associates with opportunities to actively volunteer and share their talents.
- Hosts numerous company-wide volunteer events (in-person and virtual).
- Partners with nonprofit organizations to support our local communities.
- More than 12,000 associates donate time annually – from interns to SVPs.
- Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.
Fidelity Charitable®
- Created to make it easy for people to support charitable organizations they care about.
- Helped deliver $7.3 billion in donor-recommended grants to charity in 2019.
- Supported more than 300,000 unique charities around the world.
- Since its inception, more than $42 billion has been given to public charities.
