Business Analysis & Project Management
Performance Delivery Vice President, Team Lead
- Covington, KY
- Boston, MA
- Merrimack, NH
Salary depends on a variety of factors including location and experience. Your recruiter will discuss with you.
Salary: listed in the job description
or discussed with your recruiter
Job Description:
The Role
The Performance Delivery Practice (PD) leads the delivery of best-in-class service and support solutions to retirement plan sponsors, advisors, participants, and internal Fidelity associates. PD partners with customer-facing leaders across the Workplace Investing Service and Revenue organizations to help achieve prioritized business objectives.
Modeled as an internal consultancy, PD strives to establish deep expertise and objective perspectives in all areas we serve. PD associates routinely gain exposure to a diverse set of business leaders and benefit from work assignments that vary across the Business. Unlike external consultancies, PD maintains ongoing relationships with our internal business partners, often extending our engagements to implement the recommendations we make. Complementing the team’s interesting and impactful work portfolio is a high priority on the overall health and personal balance of our associates.
As a Vice President, Team Lead in Performance Delivery, you will manage a portfolio of individual projects and initiatives while leading and coaching the work of others. You will partner with executive and senior leaders in our service and revenue organizations to deliver value across a broad portfolio, focusing on risk reduction, quality improvement, customer satisfaction, associate experience, and strategic enablement.
Performance Delivery employs a breadth of standards and best practices in strategic consulting, operating model assessment and design, business-oriented technology development, and new product deployment.
The PD team attracts, develops, and retains premier talent passionate about process and technology and focused on delivering human-centered solutions. PD has a culture of ownership, autonomy, and strong partnerships in the Practice and across the Firm. Each team member plays an important role in building the team’s bench strength, defining and deploying best practices, advancing diversity and inclusion, and supporting career development. And we all have a lot of fun doing it!
The Expertise and Desired Qualifications You Bring
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10-15 years experience leading and carrying out large/complex business improvements
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Expertise in digital operating model design and/or redesign
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Demonstrated work that delivered significant return on investment
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Ability to teach others the craft of the PD team, utilizing industry best practices and standards
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Consistent record of leadership, coaching, and getting work done through others
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Outstanding record of professional achievement, shown through continuously expanded roles and responsibilities and consistent success
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Process thinker, curious nature
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Demonstrated skills for leading with analytical and conceptual problem solving and quantitative analysis
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Show portfolio ownership and ability to bring others along in the journey
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Ability to work effectively with and influence people at all levels in an organization
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Expertise in leading rapid and successful operational improvements and/or rapid growth programs, across key strategic, revenue, and operational efforts
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Bring diversity of thought, background and experience
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Ability and desire to coach and mentor our team and develop our practice by enhancing our capabilities while exploring new and emerging services for us to offer
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Ability to communicate complex ideas effectively, both verbally and in writing
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Routinely using significant judgement on complex business problems
The Center of Excellence Team
Performance Delivery is a Center of Excellence responsible for developing and deploying leading practices and solutions within Fidelity Investments' Workplace Investing business unit. The experience gained and network developed while working cross-functionally build the team’s capabilities and brand as corporate athletes, supporting Fidelity’s commitment to our associates' career mobility.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.
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This is my Fidelity
Benefits that adapt to everything life sends your way
401(k) with company match
Medical, dental, vision and prescription drug coverage
16-week maternity leave & 12-week parental leave
Student loan assistance
Fidelity is invested in you
Committed to Professional Development
At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.
We offer a wide range of options for professional development including online, in-person, and mentor driven solutions. Special interest and networking groups are also part of our culture of empowerment, personal and professional enrichment, diversity and inclusion, and knowledge sharing.
Continuing Education & Training
- Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
- Video-based training for technology, leadership, management & more.
- Ongoing skills development and coaching opportunities.
- Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
- A range of talent development programs to support career mobility.
Mentoring
- Utilize the skills of experienced leaders to enrich your career.
- Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
- An open atmosphere of knowledge sharing and collaboration.
- Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.
Our Commitment to Diversity and Inclusion
"Fidelity believes in, and is committed to, fair and equitable treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson | Chairman and CEO Fidelity Investments
At Fidelity, we are committed to building an enduring culture of inclusion and belonging that will attract, develop and retain a diverse workforce.
Fidelity’s ten affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences.
These Employee Resource Groups and Special Interest Groups are models of inclusion for Fidelity. They’re also a powerful form of engagement and development and can provide a pathway to visible leadership roles. Our affinity groups make a large contribution on the business, helping to ensure our products and services are delivered in a welcoming and equitable environment.
- Over 22K employees participate in an affinity group.
- Over 1,400 affinity group members volunteered for Fidelity Cares in 2020.
- 74% increase in affinity group memberships over the last three years.
Giving Back to Our Communities
Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.
Fidelity Cares
- Provides associates with opportunities to actively volunteer and share their talents.
- Hosts numerous company-wide volunteer events (in-person and virtual).
- Partners with nonprofit organizations to support our local communities.
- More than 12,000 associates donate time annually – from interns to SVPs.
- Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.
Fidelity Charitable®
- Created to make it easy for people to support charitable organizations they care about.
- Helped deliver $7.3 billion in donor-recommended grants to charity in 2019.
- Supported more than 300,000 unique charities around the world.
- Since its inception, more than $42 billion has been given to public charities.
