Sales & Relationship Management
Manager, Client Service Implementation
- Westlake, TX
Salary depends on a variety of factors including location and experience. Your recruiter will discuss with you.
Salary: listed in the job description
or discussed with your recruiter
Job Description:
Position Description:
Supports the facilitation of implementation and conversion of new customers through the development of recordkeeping services for 401K retirement plans. Handles the end-to-end facilitation, coordination, and transition of conversions by developing a business process and obtaining critical business requirements for initiatives. Leverages specialized knowledge of methodologies, tools, and platforms to manage multiple projects for new and existing clients. Oversees projects and communicates project information to internal stakeholders. Reviews client’s registered plan documents and configure the plans to align with investment options. Leads multiple and projects from inception to completion. Develops and strengthens conversion processes for 401K plans, and identifies and implements opportunities for process improvements.
Primary Responsibilities:
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Manages projects to develop new clients.
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Identifies service integration issues and develops solutions and alternatives before adverse impacts are felt.
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Presents project status and deliverables to internal and external partners, informing stakeholders of project progress.
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Informs stakeholders of project status and their role in the project implementation.
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Negotiates with business partners to determine satisfactory solutions when conflicts arise between client needs and organization capabilities.
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Identifies potential risk items and mitigates the risks.
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Oversees the execution of projects as they progress through internal processes, ensuring completion and accuracy.
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Ensures the successful completion of specific outputs, and communicates information to internal partners.
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Reviews clients’ registered plan documents and configures plans within proprietary internal systems.
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Modifies fund investment options.
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Develops high-level process improvements and modifications, and directly supports specific high-profile conversion processes.
Education and Experience:
No degree and five (5) years of experience as a Manager, Client Service Implementation (or closely related occupation) implementing new clients through the transition of recordkeeping services for 401(k) retirement plans using Salesforce or Zoom in a financial services environment.
Or, alternately, Bachelor’s degree (or foreign education equivalent) in Business Administration, Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Commerce or a closely related field and three (3) years of experience as a Manager, Client Service Implementation (or closely related occupation) implementing new clients through the transition of recordkeeping services for 401(k) retirement plans using Salesforce or Zoom in a financial services environment.
Or, alternatively, Master’s degree (or foreign education equivalent) in Business Administration, Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Commerce or a closely related field and one (1) year of experience as a Manager, Client Service Implementation (or closely related occupation) implementing new clients through the transition of recordkeeping services for 401(k) retirement plans using Salesforce or Zoom in a financial services environment.
Skills and Knowledge:
Candidate must also possess:
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Demonstrated Expertise (“DE”) performing data analytics and system configuration of the clients’ implementation journey across distribution channels — phone, web, systems — to execute smooth transition and timely delivery of high impact project milestones – using Cloud Coach or Salesforce.
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DE generating and collating conversion data for analytical purposes using Business Objects (SAP) or Tableau; and managing projects using Agile tools and methodologies — Jira or Confluence.
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DE facilitating IRS pre-approved plan documents, and gathering and interpreting business and stakeholder functional and technical requirements, analytical strategies, and data transformations to support and inform business decision-making within a direct-to-client financial services company — finance, products, sales, and service domains — using Salesforce, Zoom, or Microsoft Office.
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DE mapping business requirements and coordinating development and implementation processes using Cross Business Cross Tracking Routing or Control system.
#PE1M2
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.
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A look inside our Fidelity planning offices
Benefits that adapt to everything life sends your way
401(k) with company match
Medical, dental, vision and prescription drug coverage
16-week maternity leave & 12-week parental leave
Student loan assistance
Fidelity is invested in you
Committed to Professional Development
At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.
We offer a wide range of options for professional development including online, in-person, and mentor driven solutions. Special interest and networking groups are also part of our culture of empowerment, personal and professional enrichment, diversity and inclusion, and knowledge sharing.
Licenses & Certifications
- Pursue your FINRA Series 7 and/or Series 63/66 licenses to take your career to the next level as a licensed financial broker.
- Tuition reimbursement for online or in-person course work in pursuit of new certifications.
Continuing Education & Training
- Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
- Video-based training for technology, leadership, management & more.
- Ongoing skills development and coaching opportunities.
- Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
- A range of talent development programs to support career mobility.
Mentoring
- Utilize the skills of experienced leaders to enrich your career.
- Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
- Hone your client relationship skills.
- An open atmosphere of knowledge sharing and collaboration.
- Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.
Our Commitment to Diversity and Inclusion
"Fidelity believes in, and is committed to, fair and equitable treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson | Chairman and CEO Fidelity Investments
At Fidelity, we are committed to building an enduring culture of inclusion and belonging that will attract, develop and retain a diverse workforce.
Fidelity’s ten affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences.
These Employee Resource Groups and Special Interest Groups are models of inclusion for Fidelity. They’re also a powerful form of engagement and development and can provide a pathway to visible leadership roles. Our affinity groups make a large contribution on the business, helping to ensure our products and services are delivered in a welcoming and equitable environment.
- Over 22K employees participate in an affinity group.
- Over 1,400 affinity group members volunteered for Fidelity Cares in 2020.
- 74% increase in affinity group memberships over the last three years.
Giving Back to Our Communities
Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.
Fidelity Cares
- Provides associates with opportunities to actively volunteer and share their talents.
- Hosts numerous company-wide volunteer events (in-person and virtual).
- Partners with nonprofit organizations to support our local communities.
- More than 12,000 associates donate time annually – from interns to SVPs.
- Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.
Fidelity Charitable®
- Created to make it easy for people to support charitable organizations they care about.
- Helped deliver $7.3 billion in donor-recommended grants to charity in 2019.
- Supported more than 300,000 unique charities around the world.
- Since its inception, more than $42 billion has been given to public charities.
