Product Development & Management
Group Squad Lead, Fidelity Customer Chat Bot
- Boston, MA
- Merrimack, NH
Salary depends on a variety of factors including location and experience. Your recruiter will discuss with you.
Salary: listed in the job description
or discussed with your recruiter
Job Description:
Be part of a team on the cutting edge of helping simplify investing for our customers by bringing innovative AI-based solutions to market, and driving real client and business value
The Group Product Manager (GPM) (aka Group Squad Lead) for Fidelity Assistant will develop industry leading conversational AI experiences for millions of Fidelity Customers. The Fidelity Chatbot (Fidelity Assistant) is Fidelity’s first line of digital help for customers looking for support on Fidelity.com through our flagship mobile application. The GPM blends business and technology expertise with a passion for innovation that inspires the team to find new ways of leveraging AI-powered solutions. Their ultimate accountability is to deliver digital products and value to the end customer. In this role, the GPM provides product vision for the Fidelity Assistant and develops the strategy for executing on this product vision. The GPM will lead several teams to define, develop and execute plans to deliver on the product strategy.
As a GPM, you will partner with other leaders across the enterprise, including AI centers of excellence, digital channels, Wealth Management and Brokerage product leaders to align strategic priorities. The GPM will curate a shared product backlog, ensuring clear prioritization and communication to achieve customer and business objectives and KPIs. Additionally, as manager of the aligned product leaders, the GPM provides group leadership, individual coaching, and development to enable the effectiveness of the product leaders and broader teams.
The Value You Deliver
- Sets overall Fidelity Assistant product vision for the product group, providing thought leadership across product teams on points of integration, backlog trade-offs and alignment with other Product Areas
- Partners as a “powerful pair” with Functional Leaders in Engineering and other disciplines to align strategic decisions, solution development and work priorities, ensuring the best-in-class engineering disciplines are at the core of Enterprise Product solutions
- Serves as the end-to-end owner of the mission, strategy, integrated product roadmap, value creation outcomes, and product life cycle for the product group. works with the product leaders to prioritize and sequence the necessary work
- Empowers product team members and product leaders in Product group to execute and achieve business results and client value utilizing experimentation, AI and data driven frameworks.
- Evaluates industry and technology trends; strategically integrate with future product vision for continued growth, including emerging conversational AI solutions.
- Supports aligned product teams as they create value delivered through prioritization, creativity, innovation, collaboration, and decision making. Guides product teams through organizational complexity in support of cross-domain and cross- product team work.
- Partners with function and product area leaders to support product teams talent needs, defining skill gaps, and building learning opportunities to achieve the strategic direction of the domain and product areas.
- Makes decisions based on anticipated future trends, issues, and business drivers. Manages many dependencies and must align many stakeholders.
The Skills and Expertise You Bring
- Bachelor’s degree required; relevant graduate degree preferred in an area like computer science, or computational linguistics
- 15+ years of related experience and digital product management with proven progression of increased responsibility; preferably in AI/conversational AI product development
- Demonstrable expertise leading teams that deploy AI solutions and integrate them with digital experiences
- Proven ability to deliver large scale products and programs
- Prior experience / expertise with Natural Language Processing, conversational interfaces, dialogue management techniques; prior exposure to solving problems through artificial intelligence/machine learning solutions.
- People management experience, including performance management, goal setting, coaching, development, and engagement.
- Makes decisions that impact results with limited guidance and oversight and shift focus and/or direction to meet changing conditions.
- Strong analytical and judgement skills to determine the direction and achievement of goals; keeping key stakeholders informed on progress.
- Strong influencing and problem-solving skills to resolve cross-business unit and competing product area/product team level strategic priorities.
- Effective communicator and relationship manager with internal and external customers.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.
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This is my Fidelity
Benefits that adapt to everything life sends your way
401(k) with company match
Medical, dental, vision and prescription drug coverage
16-week maternity leave & 12-week parental leave
Student loan assistance
Fidelity is invested in you
Committed to Professional Development
At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.
We offer a wide range of options for professional development including online, in-person, and mentor driven solutions. Special interest and networking groups are also part of our culture of empowerment, personal and professional enrichment, diversity and inclusion, and knowledge sharing.
Continuing Education & Training
- Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
- Video-based training for technology, leadership, management & more.
- Ongoing skills development and coaching opportunities.
- Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
- A range of talent development programs to support career mobility.
Mentoring
- Utilize the skills of experienced leaders to enrich your career.
- Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
- An open atmosphere of knowledge sharing and collaboration.
- Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.
Our Commitment to Diversity and Inclusion
"Fidelity believes in, and is committed to, fair and equitable treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson | Chairman and CEO Fidelity Investments
At Fidelity, we are committed to building an enduring culture of inclusion and belonging that will attract, develop and retain a diverse workforce.
Fidelity’s ten affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences.
These Employee Resource Groups and Special Interest Groups are models of inclusion for Fidelity. They’re also a powerful form of engagement and development and can provide a pathway to visible leadership roles. Our affinity groups make a large contribution on the business, helping to ensure our products and services are delivered in a welcoming and equitable environment.
- Over 22K employees participate in an affinity group.
- Over 1,400 affinity group members volunteered for Fidelity Cares in 2020.
- 74% increase in affinity group memberships over the last three years.
Giving Back to Our Communities
Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.
Fidelity Cares
- Provides associates with opportunities to actively volunteer and share their talents.
- Hosts numerous company-wide volunteer events (in-person and virtual).
- Partners with nonprofit organizations to support our local communities.
- More than 12,000 associates donate time annually – from interns to SVPs.
- Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.
Fidelity Charitable®
- Created to make it easy for people to support charitable organizations they care about.
- Helped deliver $7.3 billion in donor-recommended grants to charity in 2019.
- Supported more than 300,000 unique charities around the world.
- Since its inception, more than $42 billion has been given to public charities.
