Customer Service

HELPING OTHERS
IS YOUR CALLING,
AND WE’RE HIRING.

Combine your passion for helping others with a flexible and supportive career at Fidelity’s Regional Centers.

Fidelity Customer Service Representative, wearing headset and smiling

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FIDELITY REGIONAL CENTERS

From coast to coast, you can find flexibility and opportunity as a Customer Relationship Advocate.

Customer Relationship Advocate smiling

Customer Relationship Advocate

Market news, quotes, retirement info, and everyday account questions all impact our customer experiences. So we empower you with paid training, Series 7 licensing, and a workplace where you can thrive as you grow your career.

EXPLORE JOBS

Financial Customer Associate

You might not be an expert on financial services, but that doesn’t mean you can’t thrive at Fidelity. Make an impact for our customers while you build a career and find benefits that make an impact on your life.

EXPLORE JOBS

INTERESTED?
LET’S GO INSIDE
A CALL.

See firsthand what it’s like to support Fidelity customers. You can make an impact for people every day.

ADAPTING THE WAY WE WORK

As the post-Covid world evolves, we are committed to a blended work approach that’s focused on building the relationships that fuel individual growth and collective success while supporting life needs.

Learn More

DEVELOPING A CAREER
THAT’S ALL YOUR OWN.

To say we’re goal-oriented is an understatement. We actively empower managers and employees to look ahead because we know the impact an opportunity can have on your career.

2 men working at a laptop

Step 1: Training

Watch > Say > Try > Refine > Prove

Find a team as dedicated to your success as you are! In other words, we’re here to help motivate and support you in every way. We provide evaluation and strategies to improve, along with opportunities to practice new skills.

Men smiling at his computer monitor while wearing an audio headset

Step 2: Development

Do > Reinforce

Training staff, managers, and business leaders provide support and personalized feedback. Above all, your mentors will help you cement your skills and create a meaningful impact for our customers.

Woman smiling and sitting at a desk in an office

Step 3: Proficiency

Master > Maintain > Enhance

Being confident that you know the how, the what, and the why of any given customer interaction is great. Knowing you have the support to change and evolve along with our customers is even better.

GO BEHIND THE
CERTIFICATION CURTAIN.

Man smiling

Try the FINRA Securities Industry Essentials (SIE) practice exam and see what it takes to get certified.

The Practice Test

TRAINING &
RESOURCES

We actively invest in our people to help develop a career that works for them. Find virtual or in-person resources, mentoring, global rotation programs, licensing, and more.