Customer Service

HELPING OTHERS
IS YOUR CALLING,
AND WE’RE HIRING.

Combine your passion for helping others with a flexible and supportive career at Fidelity’s Regional Centers.

Fidelity Customer Service Representative, wearing headset and smiling

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FIDELITY REGIONAL CENTERS

From coast to coast, you can find flexibility and opportunity as a Customer Relationship Advocate or Financial Customer Associate.

Customer Service Opportunities

You might not be an expert on financial services, but that doesn’t mean you can’t thrive at Fidelity. Go through our entry-level paid-training program as a Customer Relationship Advocate to earn your Series 7 license, or get started helping people right away as a Financial Customer Associate. Either way, you’ll make an impact for our customers while you build a career and find benefits that make an impact on your life.

2020-2022 Undergraduate Opportunities
CUSTOMER RELATIONSHIP ADVOCATE
EARLY CAREER CUSTOMER SERVICE OPPORTUNITIES
WORKPLACE PLANNING ASSOCIATE

INTERESTED?
LET’S GO INSIDE
A CALL.

See firsthand what it’s like to support Fidelity customers. You can make an impact for people every day.

TRAINING AND CAREER DEVELOPMENT

Steps to Career Success

Step 1 – Training

Watch    ⇒    Say    ⇒    Try    ⇒    Refine    ⇒    Prove

Be motivated and supported you with evaluation and strategies to continually improve, and opportunities to practice new skills.

Step 2 – Development

Do    ⇒    Reinforce

Personalized feedback to cement your skills and create a meaningful impact for our customers.

Step 3 – Proficiency

Master    ⇒    Maintain    ⇒    Enhance  

Confidence that you know the how, the what, and the why of any given customer interaction.

Hear About Our Training

We actively invest in our people to help develop a career that works for them. Listen directly to our associates’ experience.

Meaningful and Extensive Resources

Formal Training

Everything from call scenarios to learning games and videos to create the foundation of the financial skills you need to succeed.

Learning Resources

Find hands-on practice, online training, peer guides, on-the-job coaching, and much more. Our resources constantly evolve with your workplace needs.

Ongoing Support

Career growth is an ongoing process, so we provide support at every turn to ensure you can progress, learn new skills, and succeed in new roles.

Coaching & Mentoring

You’re not the only one thinking about your career. Managers and team leaders help you discover opportunities and prepare for new roles.

ADAPTING THE WAY WE WORK