Job Description:

The Role

Are you ready to make a significant impact at Fidelity Investments? Join us as a Senior Executive Assistant in Westlake, TX, and become an integral part of our dynamic team. You will support our senior enterprise leader in a highly matrixed contact center environment, ensuring flawless execution and alignment of priorities. Your proactive approach and strategic outlook will be key in driving success. Get ready to engage, collaborate, and thrive!


The Expertise and Skills You Bring

We are looking for a proactive, meticulous individual with outstanding organizational skills. You should have a consistent track record of interacting successfully with senior management and possess excellent communication abilities. Your ability to exercise discretion and judgment, while delivering on confidential and complex tasks, is crucial. Advanced administrative skills are required to support daily executive needs and various projects. You should be flexible, adaptable, and a great teammate who builds solid relationships across the company.


Specific skills and qualifications include:


  • A Bachelor's degree or equivalent experience is strongly preferred, but not required.
  • Must have 4 plus years of senior executive admin experience or equivalent administrative experience.
  • Ideally, strong familiarity with or direct experience working in a contact center or operations environment.
  • Excellent writing and grammar skills, proficient in MS Office (SharePoint, Office Teams, Microsoft Word, Excel, PowerPoint, and Outlook).
  • Self-starter with a strong sense of ownership who has the initiative to proactively identify and resolve problems and know when to seek clarification or assistance
  • Ability to effectively interact with senior level management and have excellent communication skills
  • Acts as a thought partner by anticipating needs and translating direction into action
  • Flexible and willing to adapt to different work styles, preferences, and frequently changing priorities
  • Develops strong working relationships with colleagues across the company ranging from connection to candor with a 'we over me' mentality
  • Strong abilities in event planning
  • Demonstrates strong technology proficiency and a willingness to learn and adopt new systems
  • Ability to flex your working style from high direction to high autonomy and levels in-between

The Team

We are a dedicated team in the Westlake Participant Services Contact Center. We deliver exceptional support to our Workplace Participant Services (WPS) General Manager and their direct reports. Our focus is on encouraging collaboration, improving communication efficiency, and driving operational excellence. We prioritize inclusivity, ensuring visibility and connection across teams. We flourish with a culture of learning and mobility, making a meaningful impact to the associates, clients and participants we serve.

Certifications:

Category:

Administration

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.