Workplace Culture

Why Fidelity’s workplace culture and environment will surprise you for the better

Learn why and how Fidelity’s inclusive, supportive workplace culture and work environment will drive your career growth in financial services.

October 15, 2024 7 minute read

Movies and TV shows about finance, like The Wolf of Wall Street and Industry, make for really good fiction, but the reality at Fidelity is much tamer and saner. That’s bad for drama but good for your health, well-being, and career trajectory. It’s why our employees love coming to work every day and stay with us for years, even multiple decades.

If you’ve been thinking about making a job change, it’s time you considered Fidelity—whether you have financial experience or not. As Melissa, Director in Business Operations and Strategy, said, “A lot of your knowledge and skillset are transferrable to a different career or industry.”

Key takeaways

An inclusive, supportive culture and work environment makes you feel welcome from day one.
This employer challenges you to keep learning and growing your skillset with a team that’s always ready to lend a hand.
There are many opportunities to explore and change paths, so you never feel stuck in any one role or position.
Best-in-class benefits and amenities promote your health and well-being at work and at home.
Associate business resource groups help you feel connected to like-minded associates while developing your leadership skills.
Investment in technology and innovation creates an environment of learning and experimentation.
You have a chance to be part of a supportive team dedicated to your career trajectory.

What you will find in Fidelity’s culture and work environment

At Fidelity, we pride ourselves on crafting a culture and workplace you’ll love. That means making you feel welcome from the start in a workplace that fosters your best work with benefits that help you bring your A game, not just at work but at home too.

Here’s what you will find at Fidelity:

Inclusive, supportive culture
A challenging but fun workplace where you can grow
Best-in-class benefits and amenities.
A commitment to innovation
Accountable and accessible leadership team

You won’t find negative finance stereotypes at Fidelity. Instead, you’ll find a values-driven culture that invests in both individuals and teams for the long run. “I love working at Fidelity and with my team,” said Melissa. “I want to continue working for Fidelity for the remainder of my career.”

An inclusive and supportive work environment is the hallmark of Fidelity’s culture from day one

From the start, we work to make you feel like you’re a part of our bigger team, putting you at ease and helping you connect with your teammates. We’re intentional about making sure new hires feel integrated. “When we have a new hire,” Melissa said, “we try to acclimate them to the team with a peer-to-peer partner who meets with them daily.”

We also encourage existing employees to reach out to new employees. “I didn’t expect people to be so welcoming on the first day, but they asked questions to get to know me,” said Lauren, Software Engineer. “Even though it’s a large company, it has that family feeling and culture,” said Melissa. “It feels very warm.”

That first day at a new job can feel like the first day at a new school, full of excitement and jitters. “The energy of our onboarding leaders really helped calm my nerves,” said Alexis, Customer Relationship Advocate. “They walked to the classroom and had music playing, which was calming. Everybody was really excited to see and welcome us. At other companies, you might just be a number, but here, you’re a name and a face. They want to know more about you.”

“I assumed that since many people have worked here for 15 or 20 years, they wouldn’t be as open to newer individuals coming in, but I got that wrong,” said Melissa. We know the value new employees bring to our culture and our future success.

What employees say about Fidelity’s culture and work environment

“The culture is very inclusive, collaborative, and transparent,” said Alexis. “Everybody’s super-friendly and wants you to succeed.” How does that translate into the day-to-day? Answering a question from a coworker while they are on a customer call, catching someone in the hallway to riff on an ad hoc idea, or sending a quick Teams message.

“You really feel that everyone is driven and wants the best outcome for Fidelity and the project,” said Melissa. “When you’re working with people who are all trying their best, it makes you want to put your best foot forward. You don’t want to let your team down.” At Fidelity, we know challenges and setbacks are inevitable, which is why we are dedicated to each other. We know that when we support each other, it makes even the tallest mountain seem shorter.

“I truly feel my work is valued and that when I bring ideas to the table, my voice is heard, which fosters a safe environment and better idea generation and collaboration,” said Melissa. Feeling heard and valued are core facets of psychological safety in the workplace, which can positively affect team innovation, performance, resilience, and learning.

Why Fidelity is the best place to grow your career in financial services

At Fidelity, you can explore new paths and opportunities whether you want to learn new skills or a new business unit or make a big pivot. “Fidelity really looks for great talent and then we ensure that talent is fostered and upskilled,” said Melissa. We meet you where you’re at and help you get where you want to go, whether that’s learning a new coding language or developing your verbal communication skills.

We encourage associates to network and explore the various paths available to them. “You’re given plenty of opportunities to network. You could reach out to a manager of a different business unit, and they will be willing to set up a meeting with you,” said Alexis. “You’re not stuck where you are. You have a lot of different paths you can go down.”

“Fidelity is a great place where you can change your role and change your life,” said Alexis. “I’ve become more confident on the phones and outside of work too.”

Fidelity’s best-in-class benefits, amenities, and associate business resource groups foster a supportive work environment

Lauren said, “I’m just amazed by how well Fidelity takes care of us. Our benefits are world-class.” Whether it’s student-loan assistance, mental health support, family benefits, car rental programs, or discounts, our benefits go beyond the basics.

Our amenities like on-site health and wellness centers, outdoor spaces, a cafeteria, and concierge services make coming to the office easy and communal. “We have an amazing cafeteria, which helps with the culture because we eat lunch together rather than at our desks,” said Lauren.

Fun events add surprise and delight to an otherwise average workday. “Once we had Golden Retriever emotional-support dogs come,” said Alexis. “You could take a break and go sit with them and clear your head.”

Fidelity’s associate business resource groups help associates feel connected to one another, adding to that close-knit feel while helping them learn and develop as leaders. These groups give associates exposure to other employees they may not have a chance to work with every day. Groups promote cultural inclusion for all.

Fidelity’s commitment to innovation creates an inclusive workplace culture

When you’re dedicated to learning and innovation, you’re more likely to welcome new ideas and solutions. That’s why we adopt new technologies and encourage continuous learning and upskilling. “We have learning days as software engineers, which is great,” said Lauren. “Making sure we’re always tooled up is a big focus. We have to be up to date with technology as it changes.”

We don’t just invest in people; we invest in technology too. “Fidelity’s investment in technology and the tools we use is fantastic,” said Lauren. “The amount of new technology we use is really surprising for an established company.”

Although we know that technology is rapidly changing the financial services industry, we know one thing will always remain important—person-to-person relationships. We know technology is simply a tool to help us work smarter so we can spend less time on mundane tasks and more time deepening our relationships.

Find your Fidelity and an inclusive, supportive workplace culture

You deserve to work for a financial services firm where you’re part of a team that values you and where you have the support you need to grow your career. That financial services firm is Fidelity. It’s high time you worked here.