Job Description:

Director, Product Management

Note: Fidelity is not providing immigration sponsorship for this position

The Role

We are looking for a highly motivated individual to be responsible for product management within Fidelity’s Center for Family Engagement ('FCFE') with an emphasis on AI initiatives and new products. This role includes planning and support for important business deliverables while being a liaison between key technical and business stakeholders. In addition to strong technical competency, the position requires the ability to effectively work and deliver within a matrixed team across FCFE, Fidelity Brokerage & Wealth, Enterprise Services, and IWMS.

To be effective, the Senior Director/VP of Product Management will work with key stakeholders across FCFE Relational Digital, UXD, Thought Leadership, Engineering, and AI Governance to advance safe experimentation in the FamFinTech space.

We are always exploring new technologies and new ways to continually provide value to our customers. This role is expected to have a direct and positive impact on Fidelity’s customers. By demonstrating and promoting agile leadership behaviors, you will evolve and sustain an innovative agile culture.

The Expertise and Skills You Bring:

• 10+ years of experience in Product Management
• Project experience with AI (Voice AI a plus)
• Managing the entire product lifecycle from strategic planning to execution level activities
• Specifying market requirements for current and future products by conducting market research
• Building and teaching new design and development practices and processes to support the accelerating pace of AI-enabled digital delivery
• Developing product proposals with clear functionality, customer value, time to market, and development requirements
• Developing product roadmaps with distinct milestones and defining prioritization and sequencing of initiatives to deliver maximum customer value while supporting key business KPI’s
• Developing and implementing a go-to-market plan, working with all departments to execute
• Analyzing potential partner relationships for distribution of the product
• Analyze consumer trends and customer feedback to add new product ideas and themes into the pipeline
• Leading resources in the planning, design, development, test, deployment and support of releases and programs/projects associated with the product
• Partnering with other functional areas of the organization to drive the strategy forward
• Developing and reporting on product measurement and metrics
• Capable of partnering with and influencing individuals at all organizational levels
• Strong communication (written and verbal) and interpersonal skills
• Ability to effectively multi-task and manage his/her time, and the ability to work independently as well as within a team environment
• Proven ability to improve support processes and customer experience
• Demonstrated technical, analytical, and problem-solving skills
• Customer focus and dedication to customer satisfaction
• An affinity for technology and stay up to date on industry innovations.
• Ability to break down complex problems into manageable components, synthesizing data-driven insights into clear takeaways to drive informed decision-making.
• Comfortable with ambiguity and change, and able to quickly adapt and adjust approach to accommodate shifting priorities or new information.

The Team

FCFE’s mission is “To inspire, educate, and empower families and advisors to spark and sustain conversations about the emotional, relational, and generational aspects of wealth.” You will be aligned with FCFE’s Digital product team- we are responsible for building new digital experiences for Advisors and Clients. We’re looking for forward thinkers willing to explore AI and other solutions to solve interesting problems. You can check out the very beginning of our digital work at fcfe.fidelity.com.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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