Job Description:

(Senior Individual Contributor)

Role Overview

The Director of Cross‑BU Quality Engineering Stability and Platforms is a senior Quality Engineering individual contributor focused on ensuring the stability, scalability, and reliability of non‑production test environments used across multiple Fidelity business units. This role concentrates on improving how environments behave, how consistently they operate, and how effectively they support large‑scale testing and validation.

As part of the WI Quality Engineering Center of Excellence (QE CoE), this position works directly with quality engineers, software teams, platform engineers, and SRE partners across Retail (PI), Institutional (FI), and Brokerage and Operations Technology (FBOT). The role emphasizes hands‑on analysis, systemic problem solving, and technical execution.

Core Responsibilities

  • Improve the stability and reliability of non‑production test environments that are shared across business units, reducing outages, degradation, and inconsistent behavior.

  • Drive consistency and scalability across environments by addressing configuration drift, dependency misalignment, data variability, and capacity constraints.

  • Identify and resolve systemic environmental issues that negatively impact testing outcomes, developer confidence, and delivery velocity.

  • Partner with development, platform, and SRE teams to ensure non‑production environments accurately reflect production behavior, integrations, and operational characteristics.

  • Define and reinforce quality engineering practices that promote environment resilience, deterministic test outcomes, and predictable validation results.

  • Integrate and interpret quality and environment health signals from CI/CD pipelines, test execution, and monitoring data to proactively surface risk.

  • Support cross‑BU alignment by ensuring environment expectations, usage patterns, and reliability standards are consistent and well understood.

  • Perform deep technical investigation into environment‑related failures, triaging issues across systems, data, pipelines, and dependencies.

  • Influence outcomes through technical expertise, data‑driven insights, and demonstrated improvements, rather than formal ownership or authority.

Expectations and Qualifications

  • 10 years of experience in Quality Engineering, Software Engineering, Test Infrastructure, or environment‑focused engineering roles.

  • Strong hands‑on experience with:

    • Non‑production test environments and their operational characteristics

    • CI/CD pipelines and test execution at scale

    • Diagnosing environment‑related failures across distributed systems

    • Test data strategies and data lifecycle challenges

  • Demonstrated success improving environment stability, availability, and scalability across multiple teams or organizations.

  • Strong analytical and troubleshooting skills, with the ability to trace failures across environments, services, data, and automation.

  • Comfortable working independently in complex, ambiguous problem spaces and driving improvements from identification through resolution.

  • Experience using Jira and Jira Align as inputs for dependency awareness and system health, not as delivery tracking tools.

  • Clear communication skills for documenting findings, outlining root causes, and recommending corrective actions.

The Value You Deliver

In this role, you directly improve test reliability and system confidence by ensuring that non‑production environments are dependable, scalable, and trustworthy.

Your work enables:

  • Fewer testing disruptions due to unstable or unpredictable environments

  • Increased confidence that test results reflect real‑world system behavior

  • Reduced friction for engineering teams caused by environment inconsistency

  • Higher quality validation across business units through reliable shared environments

Success is measured by environment health, reduced failure noise, and improved cross‑BU testing confidence, not by frameworks delivered or programs executed.

The Team

The WI Quality Engineering Center of Excellence focuses on improving the engineering conditions that enable quality at scale. By strengthening non‑production environment stability and reducing system friction, the team helps technology organizations deliver reliable software with speed and confidence.

Certifications:

Category:

Information Technology

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.